Jobs in Kingston, Canada

COMPANY SUMMARY

Acquis Consulting Group is a world class management consulting firm best known for helping ambitious organizations design strategies and putting those strategies to work. With our ‘Think + Do’ approach, we design innovative solutions leveraging strategy, implementation, and digital services for early start-ups to Fortune 500 companies. Acquis serves both domestic and global organizations from our headquarters in New York City with satellite offices in Boston, Parsippany (NJ), London and Prague.

COMPANY CULTURE

Acquis is a ‘People First' organization, representative of one of our core values. Not only do we measure our success through the delivery of our services, but more importantly, through the satisfaction of the people who work here. We have cultivated a tight-knit culture where each individual has an opportunity and responsibility to contribute to our collective success. Due to this collective effort, we are proud to be consistently recognized as one of the ‘Best Small Firms to Work For’ by Consulting Magazine.

POSITION OVERVIEW

We are looking for a certified WalkMe Implementation Project Manager to join our team on a remote contract basis. The ideal candidate will have hands-on expertise in WalkMe project facilitation, acting as both a project manager and a WalkMe solution builder.

Responsibilities:

• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Partner with business stakeholders to gather requirements and design effective WalkMe solutions.
• Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Build WalkMe content within the editor based on customer-approved use cases.
• Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Conduct WalkMe editor administrator training and analytics training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Provide ongoing support and optimize WalkMe use cases.
• Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.

Requirements:

• WalkMe certification
• Proven, multi-year experience with WalkMe implementations.
• Strong project management, change management, communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Experience in SAP Products (such as S/4 HANA, Concur, Ariba, SuccesFactors) and Workday is preferred.
• Enable Now experience is a plus.