Bilingual Technical Support Specialist (Electrical/Mechanical Systems) - Remote or On-site

Hörmann North America; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading access solutions provider is seeking a Bilingual Technical Support Specialist to provide technical support for electrical and mechanical systems. This role primarily offers remote work with occasional travel. Candidates should be fluent in French and English, possess a diploma in engineering technology, and have experience in customer service. Enjoy competitive compensation, comprehensive benefits, and a collaborative work culture.

Benefits

Competitive compensation

Comprehensive benefits

Generous vacation and paid time off

Retirement savings plan

Career development opportunities

Qualifications

• Hands-on experience in field service, technical support, or customer service.
• Ability to manage multiple priorities from a remote environment.

Responsibilities

• Provide bilingual technical support via phone, email, and video.
• Diagnose and resolve electrical and mechanical issues.
• Support field operations remotely and assist on-site when necessary.
• Process warranty claims and maintain technical records.

Skills

Fluent in French and English

Strong understanding of electrical systems

Some mechanical aptitude

Excellent customer service skills

Proficient in Microsoft Office

Education

Diploma in Electrical or Mechanical Engineering Technology

Tools

Technical software

Job description

Overview

As a Bilingual Technical Support Specialist (Electrical/Mechanical Systems), you’ll be the go-to expert supporting our customers and internal teams with technical challenges—primarily from the comfort of your home or office. Leveraging your strong electrical troubleshooting skills, mechanical aptitude, and customer support experience, you’ll help ensure Hörmann’s access solutions continue to meet the highest standards across North America.

This is a mostly remote/in-office role (95%), with occasional travel (5%) to support on-site operations, installations, or trade shows.

What You'll Be Doing

• Providing bilingual technical support (French & English) via phone, email, and video to customers, dealers, and internal teams.
• Diagnosing and resolving electrical and mechanical issues related to control systems, including PLCs, relay logic, and inverters.
• Supporting field operations remotely, and occasionally assisting on-site with installations, repairs, or maintenance when necessary (5% travel).
• Assisting with warranty claims processing, troubleshooting documentation, and technical records.
• Collaborating with Engineering and R&D teams on product testing, prototyping, and continuous improvement.
• Contributing to marketing initiatives such as technical support for trade shows and showroom/display setup (as needed).
• Helping create and maintain manuals, installation guides, and training materials for internal and external users.
• Following all health & safety protocols and contributing to a safety-first work culture.

What You Bring To The Table

• Languages: Fluent in French and English (spoken & written) – required
• Education: Diploma in Electrical or Mechanical Engineering Technology (or equivalent technical background)
• Experience: Hands-on experience in field service, technical support, or customer service
• ⚙️ Skills & Knowledge:
  • Strong understanding of electrical systems, control panels, PLCs, and basic relay logic
  • Some mechanical aptitude (installation, troubleshooting)
  • Clear, confident communicator with excellent customer service skills
  • Tech-savvy – proficient in Microsoft Office and able to learn technical software quickly
  • Organized, independent, and able to manage multiple priorities from a remote environment

Why You\'ll Love Working Here

• We Offer:
  • Competitive compensation + performance incentives
  • Comprehensive benefits – health, dental, vision, and life insurance
  • Generous vacation and paid time off
  • Retirement savings plan with company contributions
  • Career development and continuous learning opportunities
  • A collaborative culture where your ideas matter

More Than a Job – A Culture You Can Be Proud Of

At Hörmann, our core values guide everything we do:

• Respect – #BeKind: We treat each other with empathy and fairness.
• Teamwork – #StrongerTogether: We win together – across teams and geographies.
• Passion – #HeartAndSoul: We bring pride and energy to our work.
• Courage – #BeBrave: We act with confidence and integrity in every decision.

We’re also proud to foster a culture of Diversity, Equity, Inclusion & Belonging, where every team member is empowered to be their authentic self.

About Hörmann

Hörmann is a global leader in access solutions, serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we’re focused on building something extraordinary – together. If you’re passionate about solving technical challenges and supporting innovative products, we want to hear from you.

Ready to Make an Impact?

If you\'re ready to bring your technical skills, bilingual expertise, and customer-focused mindset to a team that values you – apply now and help shape the future of Hörmann across North America.