Jobs in Kingston, Canada
IT Service Desk Technician
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IT Service Desk Technician
Job summary
A leading IT services firm is looking for a Service Desk professional to support enterprise users globally. Responsibilities include acting as the first point of contact for IT support, troubleshooting various IT issues, and using ServiceNow for incident management. Candidates should have over 3 years of experience in IT Service Desk roles and strong troubleshooting skills in enterprise environments.
Qualifications
- 3+ years of experience in IT Service Desk or Technical Support roles.
- Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments.
- Strong understanding of VPN and network connectivity troubleshooting.
Responsibilities
- Serve as the first point of contact for inbound IT support via phone, email, and web requests.
- Perform troubleshooting across hardware, software, VPN, and network connectivity.
- Utilize ServiceNow for incident management and documentation.
Skills
Tools
A company is looking for a Service Desk professional to support enterprise users across the globe.
- Serve as the first point of contact for inbound IT support via phone, email, and web requests
- Perform troubleshooting across hardware, software, VPN, and network connectivity
- Utilize ServiceNow for incident management and documentation
- 3+ years of experience in IT Service Desk or Technical Support roles
- Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments
- Experience with Active Directory and ServiceNow
- Strong understanding of VPN and network connectivity troubleshooting
- Must have a professional remote work setup with a reliable internet connection
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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