IT Service Desk Technician

Seneca Resources, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading IT services firm is looking for a Service Desk professional to support enterprise users globally. Responsibilities include acting as the first point of contact for IT support, troubleshooting various IT issues, and using ServiceNow for incident management. Candidates should have over 3 years of experience in IT Service Desk roles and strong troubleshooting skills in enterprise environments.

Qualifications

• 3+ years of experience in IT Service Desk or Technical Support roles.
• Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments.
• Strong understanding of VPN and network connectivity troubleshooting.

Responsibilities

• Serve as the first point of contact for inbound IT support via phone, email, and web requests.
• Perform troubleshooting across hardware, software, VPN, and network connectivity.
• Utilize ServiceNow for incident management and documentation.

Skills

Troubleshooting

Customer Service

IT Support

Remote Work

Tools

ServiceNow

Active Directory

Job description

A company is looking for a Service Desk professional to support enterprise users across the globe.

Key Responsibilities:

• Serve as the first point of contact for inbound IT support via phone, email, and web requests
• Perform troubleshooting across hardware, software, VPN, and network connectivity
• Utilize ServiceNow for incident management and documentation

Required Qualifications:

• 3+ years of experience in IT Service Desk or Technical Support roles
• Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments
• Experience with Active Directory and ServiceNow
• Strong understanding of VPN and network connectivity troubleshooting
• Must have a professional remote work setup with a reliable internet connection