Bilingual Group Benefits Contact Centre Lead (Hybrid)
Manulife
Southwestern Ontario
Hybrid
CAD 57.000 - 97.000
Vollzeit
Vor 6 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A leading financial services provider located in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role requires proficiency in both French and English, as well as over three years of leadership experience. Responsibilities include guiding a high-performing team, analyzing performance metrics, and ensuring excellent customer service. The position offers a hybrid work schedule, allowing for a balance of in-office and remote work. Competitive salary ranging from $57,675 to $96,125 CAD and comprehensive benefits are included.
Leistungen
Comprehensive benefits including health and dental
Flexible work environment
Paid time off program
Qualifikationen
Over three years of proven leadership experience or an equivalent background.
Proven experience working in a fast-paced customer service environment.
Strong analytical skills demonstrated through experience.
Aufgaben
Coordinate daily operations of the group benefits contact center.
Handle, mentor, and develop team members to ensure service quality.
Analyze metrics and provide feedback for audits.
Kenntnisse
Bilingual (French and English)
Interpersonal skills
Problem-solving skills
Tools
Microsoft Office (Excel, PowerPoint, Word)
Jobbeschreibung
A leading financial services provider located in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role requires proficiency in both French and English, as well as over three years of leadership experience. Responsibilities include guiding a high-performing team, analyzing performance metrics, and ensuring excellent customer service. The position offers a hybrid work schedule, allowing for a balance of in-office and remote work. Competitive salary ranging from $57,675 to $96,125 CAD and comprehensive benefits are included.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.