Bilingual Group Benefits Contact Centre Lead (Hybrid)

Manulife; Southwestern Ontario; Hybrid; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider located in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role requires proficiency in both French and English, as well as over three years of leadership experience. Responsibilities include guiding a high-performing team, analyzing performance metrics, and ensuring excellent customer service. The position offers a hybrid work schedule, allowing for a balance of in-office and remote work. Competitive salary ranging from $57,675 to $96,125 CAD and comprehensive benefits are included.

Benefits

Comprehensive benefits including health and dental

Flexible work environment

Paid time off program

Qualifications

• Over three years of proven leadership experience or an equivalent background.
• Proven experience working in a fast-paced customer service environment.
• Strong analytical skills demonstrated through experience.

Responsibilities

• Coordinate daily operations of the group benefits contact center.
• Handle, mentor, and develop team members to ensure service quality.
• Analyze metrics and provide feedback for audits.

Skills

Bilingual (French and English)

Interpersonal skills

Problem-solving skills

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

A leading financial services provider located in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role requires proficiency in both French and English, as well as over three years of leadership experience. Responsibilities include guiding a high-performing team, analyzing performance metrics, and ensuring excellent customer service. The position offers a hybrid work schedule, allowing for a balance of in-office and remote work. Competitive salary ranging from $57,675 to $96,125 CAD and comprehensive benefits are included.