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Remote Field Service Senior Engineer
Resumo da oferta
A global technology firm is seeking a Technical Support Expert in Brighton, ON. The role demands robust troubleshooting skills, liaising with product management, and creating documentation. Applicants should have a technical degree or equivalent experience, with a willingness for up to 50% travel. The company offers a comprehensive benefits package, including a 401(k), medical insurance, and generous paid time off. This role is perfect for self-motivated individuals looking to excel in a dynamic team environment.
Serviços
Qualificações
- Bachelor’s degree preferred; significant experience may be substituted.
- Prior field-based technical support experience required.
- Up to 50% travel requirement.
- Valid driver's license required.
Responsabilidades
- Act as a Subject Matter Expert for integration and architecture.
- Conduct advanced troubleshooting including diagnostics.
- Liaise for complex customer escalations and product management.
- Develop documentation and provide training for support teams.
- Investigate escalated field issues and facilitate resolution.
Conhecimentos
Formação académica
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.