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Descripción de la vacante
A leading technology firm in Canada is seeking an experienced professional to lead AI self-service platforms. The role requires 8+ years in support operations and allows for remote work throughout Canada. The ideal candidate will have a background in conversational design and a strong analytical mindset. This position offers a salary of up to $143,990 CAD, along with opportunities for career advancement and a collaborative work environment.
Servicios
Opportunity for career advancement
Supportive work environment
Chance to make a real-world impact
Formación
8+ years of experience in Support Operations, Knowledge Management, or AI/Automation platform management.
Experience working directly with conversational AI technologies such as chatbots or voice AI.
Strong analytical and problem‑solving skills with a data‑driven mindset.
Responsabilidades
Lead daily operations of the AI self‑service platforms to ensure reliability, speed, and performance.
Track and analyze key metrics to drive improvement.
Optimize AI intelligence and integrations by enhancing conversational design.
Conocimientos
Support Operations
Knowledge Management
AI/Automation platform management
Conversational design
Analytical skills
Problem-solving skills
Educación
Bachelor’s degree in Business, Information Systems, or related field
Master’s degree (preferred)
Descripción del empleo
A leading technology firm in Canada is seeking an experienced professional to lead AI self-service platforms. The role requires 8+ years in support operations and allows for remote work throughout Canada. The ideal candidate will have a background in conversational design and a strong analytical mindset. This position offers a salary of up to $143,990 CAD, along with opportunities for career advancement and a collaborative work environment.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.