Jobs at Rbc in Singapore

Job Summary

The Account Service Representative is responsible for processing routine data entry and online input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy, and production.

This role is fully onsite.

Job Description
What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and online input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy, and production.

This role is fully onsite.

What will you do?

1. Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
2. Processes work volumes and provides consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
3. Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities ensuring a balanced focus on enhanced client experience.
4. Exercises due diligence in following operational risk policies, procedures, standards, and guidelines.
5. Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.

What do you need to succeed?
Must-have

1. Client Focus
2. Efficient and accurate data entry abilities.
3. Ability for problem resolution and to determine quickly the departments’ priorities.
4. Ability to work in high volume & strict timeframe deadlines.

Nice-to-have

1. Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing).

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

1. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
2. Leaders who support your development through coaching and managing opportunities.
3. Ability to make a difference and lasting impact.
4. Work in a dynamic, collaborative, progressive, and high-performing team.
5. A world-class training program in financial services.
6. Flexible work/life balance options.
7. Opportunities to do challenging work.
8. Opportunities to take on progressively greater accountabilities.

Job Skills
Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork.

Additional Job Details
Address: HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX
City: HALIFAX
Country: Canada
Work hours/week: 0
Employment Type: Part time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Casual
Pay Type: Salaried
Posted Date: 2025-03-26
Application Deadline: 2025-04-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com