Branch Operations Manager

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major financial services company in Toronto is seeking a Branch Operations Manager to provide leadership and operational support. The role includes managing client accounts, ensuring compliance, training staff, and facilitating branch technology. Ideal candidates are detail-oriented with excellent communication skills and must complete the Canadian Securities Course. Competitive compensation and extensive training opportunities are offered.

Benefits

Comprehensive Total Rewards Program

Career development through coaching

Dynamic and collaborative team environment

World-class training program in financial services

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• Ability to complete duties independently, seeking out own answers and solutions.

Responsibilities

• Implement Branch Director's vision and manage branch efficiently.
• Manage daily administrative operations including transaction approvals.
• Assist with training and coordinate ongoing training for staff.
• Ensure compliance and internal control requirements are met.
• Manage branch technology access and troubleshooting.

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Education

Completion of the Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

Overview

RBC Dominion Securities Metro Toronto is looking for a Branch Operations Manager to join the region. The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
• Manage the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action requests submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• Managing sales support within the branch.

What do you need to succeed?

Must-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset.
• Experience in the securities industry is an asset.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address: RBC Centre, 155 Wellington St W, Toronto

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-25

Application Deadline: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusive Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver a workplace based on respect, belonging and opportunity for all.