Branch Operations Lead — Growth & Compliance

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major financial services company in Toronto is seeking a Branch Operations Manager to provide leadership and operational support. The role includes managing client accounts, ensuring compliance, training staff, and facilitating branch technology. Ideal candidates are detail-oriented with excellent communication skills and must complete the Canadian Securities Course. Competitive compensation and extensive training opportunities are offered.

Benefits

Comprehensive Total Rewards Program

Career development through coaching

Dynamic and collaborative team environment

World-class training program in financial services

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• Ability to complete duties independently, seeking out own answers and solutions.

Responsibilities

• Implement Branch Director's vision and manage branch efficiently.
• Manage daily administrative operations including transaction approvals.
• Assist with training and coordinate ongoing training for staff.
• Ensure compliance and internal control requirements are met.
• Manage branch technology access and troubleshooting.

Skills

Adaptability

Banking Products

Branch Banking

Communication

Cross-Selling

Customer Interactions

Customer Needs

Problem Management

Teller Operations

Education

Completion of the Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

A major financial services company in Toronto is seeking a Branch Operations Manager to provide leadership and operational support. The role includes managing client accounts, ensuring compliance, training staff, and facilitating branch technology. Ideal candidates are detail-oriented with excellent communication skills and must complete the Canadian Securities Course. Competitive compensation and extensive training opportunities are offered.