Senior Application Support Analyst

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian bank in Toronto is looking for a Senior Application Support Analyst to oversee production support and collaborate with IT and Wealth Management teams. Candidates should have expertise in troubleshooting applications and database issues, as well as experience with AIX/Linux environments. The position offers a competitive compensation package and flexible work options.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• Experience in a AIX/Linux environment using tools like Dynatrace.
• Proficiency with cloud applications, Microsoft Azure.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage day-to-day production support issues.
• Responsible for change management activities.
• Work with development teams to improve solutions.

Skills

Troubleshooting application and database issues

Java Scripting

Microsoft SQL Server

Microsoft C#

SQL and PL/SQL programming

Linux/Unix operating systems

Automation of database administration tasks

Oracle database architecture

Cloud hosted applications

DEVOPs and SRE experience

Job description

Overview

WHAT IS THE OPPORTUNITY? The WMT team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve Wealth technology portfolio management across the organization. The Senior Application Support Analyst will collaborate with IT and Wealth Management business partners to ensure our technology solutions meet stakeholder needs.

Responsibilities

• Manage day to day production support issues
• Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies
• Maintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.
• Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.
• Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish
• Build knowledge in all aspects of the organization, the business, and information systems
• Provide coaching, expertise, and feedback to build the capability of the team
• Involved in occasional weekend and after-hours support

What do you need to succeed?

Must have:

• Experience with troubleshooting application and database issues by leveraging tools such as Dynatrace/Aternity/OEM in a AIX/Linux environment
• Java Scripting experience
• Proficiency with Microsoft SQL Server, Microsoft C#, ASP.Net, SQL, PL/SQL programming, Strong knowledge Linux/Unix operating systems
• Experience with automation of routine database/infrastructure administration tasks
• Oracle database architecture, database performance monitoring and SQL tuning
• Proficiency with cloud hosted applications, Microsoft Azure, OCP, Proficiency with Windows Server operating systems and IIS
• DEVOPs and SRE experience (Jenkins, Ansible etc..), Strong ability to write/read/troubleshoot SQL queries

Nice-to-have:

• Proficiency with Javascript, jQuery, AngularJS
• Strong analytical, problem solving, and decision makingskills
• Strong understanding of ITIL service management processes and familiarity with tools such as ServiceNow

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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