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technical support specialist – information technology (IT)
Job summary
A government agency in Canada is seeking a dedicated IT support professional to assist users with technical difficulties. This hybrid position requires reporting on system performance, managing incidents, and providing training to users. Candidates should have a college education in Information Technology or equivalent, and at least 1 year of experience. Knowledge of tools like Jira and Linux is beneficial. Health benefits and life insurance are included.
Benefits
Qualifications
- Experience in IT support for at least 1 year.
- Ability to report on system performance and respond to technical difficulties.
- Experience in collecting and maintaining logs for solutions.
Responsibilities
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computers.
- Provide advice and training to users in response to identified difficulties.
Skills
Education
Tools
Languages: English
Hybrid: Work must be completed both in person and remotely.
Experience: 1 year to less than 2 years
- College/CEGEP
- or equivalent experience
- Information technology
- Japanese
- Help desk
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Manage incidents
- Interpret language for individuals and small groups
- Jira
- Shell script
- Linux
- Internet
- Servers
- HTML editing software
- SQL
- Spreadsheet
- TCP/IP
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Team player
- Health benefits
- Dental plan
- Health care plan
- Life insurance
- Long-term care insurance
- Other benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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