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Stage Experience Lead - Full Time
Job summary
A leading beauty retailer in Edmonton is seeking a Stage Experience Lead to oversee all sales floor departments. You will ensure exceptional client service, manage events, and develop your team to achieve sales goals. Ideal candidates have 1-3 years of experience in a similar role and excellent communication skills. The position offers comprehensive training and industry perks, making it an excellent opportunity for career growth.
Benefits
Qualifications
- 1-3 years of experience in a similar role.
- Excellent verbal and written communication skills.
- Ability to attract and develop store leaders.
Responsibilities
- Ensure execution of Sephora's selling model.
- Support client feedback process.
- Assist in-store events for client needs.
- Coach performance management situations.
- Understand store's sales performance.
Skills
Job ID: 272894
Store Name/Number: AB-Kingsway Mall (0564)
Address: 109St & Princess Elizabeth Ave, Edmonton, AB T5G 3A6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You'll love working here...
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- Client Experience. Ensure all on-stage cast properly execute Sephora's selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
- Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- Entrepreneurial Spirit. Demonstrate a strong understanding of the store's sales performance and business opportunities.
- You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
- The perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.