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Front of House (FOH) Manager
Chick-Fil-A WEM
Edmonton
CAD 60.000 - 80.000
Descripción del empleo
Job Posting – Front of House (FOH) Manager
Chick-fil-A West Edmonton Mall is seeking an experienced and dynamic Front of House (FOH) Manager to lead and oversee our bustling restaurant operations. This role is ideal for a passionate leader with at least 12 months of leadership experience in the front of house within the restaurant or hospitality industry. As a FOH Manager, you will be responsible for leading the team, driving profitability, and maintaining high operational standards to deliver an exceptional guest experience.
If you thrive in a fast-paced environment, have a passion for team development, and are looking to take your leadership career to the next level, we want to hear from you!
Responsibilities
- Lead and Manage: Oversee daily FOH operations, ensuring a high standard of service, quality, and cleanliness.
- Team Development: Train, mentor, and coach a team of front-line team members to deliver exceptional service and maintain operational efficiency.
- Shift Management: Take ownership of shift profitability by managing labor, food costs, and operational efficiencies.
- Guest Service: Manage guest interactions, ensuring service recovery when needed and upholding Chick-fil-A’s hospitality standards.
- Operational Excellence: Ensure adherence to food safety and sanitation standards, as well as Chick-fil-A’s service models, such as Winning Hearts Every Day and First & Second Mile Service.
- Performance Optimization: Set clear goals for speed of service, order accuracy, and team productivity. Continuously monitor and adjust to maintain high performance.
- Problem-Solving: Make quick, effective decisions to resolve challenges that may arise during shifts, including guest concerns and team issues.
- Financial Stewardship: Drive profitability by effectively managing food costs, labor scheduling, and operational expenses during your shifts.
- Collaboration: Work closely with other leaders and the Operator to ensure smooth restaurant operations and a high-performance culture.
Requirements
- 12+ months of leadership experience in the front of house, preferably in a fast-paced restaurant or hospitality setting.
- Proven experience in running profitable shifts, managing labor, and controlling costs.
- Ability to motivate, develop, and coach team members, ensuring they meet Chick-fil-A's high standards.
- Strong communication and interpersonal skills, with the ability to engage and build relationships with both guests and team members.
- Ability to think critically and solve problems under pressure while maintaining a calm and composed demeanor.
- Strong attention to detail and organizational skills, with the ability to manage multiple priorities.
- Ability to stand for extended periods, bend, and lift up to 50 lbs.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Sundays off
- Leadership development and career growth opportunities
- Competitive pay: $18.00 - $22.00 per hour (based on experience)
- Scholarship opportunities (up to $25,000 per year!)
- Employee meal discounts
- On-the-job coaching & leadership training
- Flexible scheduling
- Fast-paced, rewarding work environment
About Chick-fil-A West Edmonton Mall
As the first Chick-fil-A location in Alberta, Chick-fil-A West Edmonton Mall is one of the busiest locations in the world, delivering outstanding food and guest experiences every day. Our team is dedicated to developing leaders and creating a culture of excellence. If you are an experienced leader looking for a role that combines people development with operational success, apply today!
Job Type: Full-time or Part-time
Work Location: In-person (West Edmonton Mall)
Ready to take the next step in your leadership journey? Apply today and join a team dedicated to excellence!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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