Production Support Engineer / SRE
Work Mode: 4 days Onsite
Production Support & Operations
- Manage day‑to‑day production support activities for both web and mobile applications (Android and iOS).
- Maintain overall health, stability, and safety of production systems and applications.
- Identify operational risks and recommend mitigation strategies.
- Improve application instrumentation, logging, alerting, and monitoring capabilities.
Change & Release Management
- Perform change management activities across test and production environments.
- Execute code deployments while adhering to source code management, release management, and compliance policies.
- Ensure proper governance and documentation of all deployment activities.
Collaboration & Stakeholder Engagement
- Work closely with development teams and business partners to recommend solutions that combine internal development, integration with other applications, and vendor platforms.
- Thrive in an agile environment by contributing to sprint activities and collaborative planning.
- Communicate effectively with team members, management, infrastructure teams, and other interface groups throughout the project lifecycle.
Knowledge Building & Leadership
- Develop strong understanding of business processes and enterprise systems.
- Provide coaching, expertise, and continuous feedback to help build the team’s capability.
- Share technical knowledge to support onboarding and skill growth.
Support & On‑Call Availability
- Participate in occasional weekend and after‑hours support for critical issues or deployments.
Required Qualifications (Must‑Have)
Technical Troubleshooting & Monitoring
Hands‑on experience troubleshooting application and database issues using:
- Dynatrace
- OpenShift (OCP)
- Elastic / Kibana
- MongoDB services running on Linux
- IIS Web Servers on Windows
- Kafka (basic to intermediate knowledge)
Strong proficiency with Following Database & Application Technologies:
- Microsoft SQL Server
- MongoDB
- Microsoft C#
- ASP.NET
- Solid ability to write, read, and troubleshoot SQL queries.
- Knowledge of SQL database architecture, performance monitoring, and optimization.
Good understanding of Following Operating Systems:
- Linux / Unix environments
- Windows Server platforms
Automation & Infrastructure
- Experience automating routine database or infrastructure operations.
- Proficiency working with cloud‑hosted applications and services.
- Microsoft Azure
- OpenShift (OCP)
- AWS S3 bucket concepts
DevOps & SRE Practices
- Experience with DevOps and Site Reliability Engineering tools such as: Helios, UCD (UrbanCode Deploy), Jenkins, Ansible
- Knowledge of CI/CD pipelines, release workflows, and automation strategies.
Needs Experience with:
- JavaScript
- Angular.js
- Java
- Job scheduling using Stonebranch.
- Monitoring tools such as Catchpoint and Aternity.
Productivity & Support Tools
- Jira and Confluence for project/task management.
- Firebase, Google Play Console, and Google Analytics for Android apps.
- Apple App Store experience for iOS application operations.
Soft Skills & Frameworks
- Strong analytical, problem‑solving, and decision‑making skills.
- Solid understanding of ITIL service management practices.
- Experience using ServiceNow for incident, problem, and change management.