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Hatch Ltd.
A leading technology firm is seeking a Senior Marketing Manager to oversee the strategy and implementation of marketing initiatives in Vancouver. This role focuses on developing comprehensive approaches to enhance customer retention and management within special bases. Ideal candidates should have over 5 years of marketing experience, particularly in the wireless sector, and possess strong leadership and analytics skills. The position promises competitive compensation and benefits within a collaborative team environment.
Location: Vancouver, BC, Canada, V6B 0M3
Full time, Regular schedule
Join our team
The Consumer Base Management team is seeking a Senior Marketing Manager to lead the strategy and implementation of 4P initiatives for the Special Bases portfolio.
Special Bases focuses on customer retention and churn management for strategic cohorts that require specialized treatment paths – whether due to competitive market dynamics, critical customer experience factors, emerging market shifts, or other risk indicators that demand tailored engagement strategies.
As a strategic thinker who thrives in a fast‑paced, evolving environment, demonstrates strong ownership, and wants to make a tangible impact on millions of customers, this role is for you.
What we’ll accomplish together
You will be a central figure within TELUS Consumer Solutions, collaborating with diverse cross‑functional teams and stakeholders. Your primary responsibility will be to develop comprehensive 4P approaches and work with the marketing manager to ensure excellent market execution.
As a proactive leader, you will work with multiple stakeholders and business units to drive awareness of these programs, evolve the program to meet current market dynamics while also delivering exceptional business outcomes. You will play a critical role in our base management strategy, embrace ambiguity and initiate opportunities to develop this role to its full potential.
What we give back to you
#LI-REMOTE
Salary Range: $90,000-$134,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Help us, help our customers make a real connection
$14.7 billion TELUS’s annual revenue
$4.8 billion The brand value that TELUS brings
13 Consecutive years our annual dividend payment has increased
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.