Customer Success jobs in Canada

Durabuilt Windows & Doors is one of Western Canada’s largest window and door manufacturers, proudly serving homeowners, builders, contractors, and since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada’s Best Managed Companies; a reflection not only of our innovative products, but of the incredible people behind them.

We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you’ll feel right at home with us.

Our inside sales channel plays a critical role in converting interest into opportunity - serving walk-in showroom clients, supporting contractor accounts, and managing all inbound sales inquiries with professionalism and urgency.

This role is suited for driven, organized sales professionals who thrive in a fast-paced environment, value strong systems and process, and take ownership of building long-term customer relationships.

• Serve walk-in customers at Durabuilt showrooms and guide them through product options
• Manage all incoming sales leads including phone, email, website, and showroom inquiries
• Support and grow contractor and small trade accounts through quoting, follow-ups, and relationship management
• Assess customer needs and recommend appropriate window and door solutions
• Prepare quotes, proposals, and documentation using CRM and quoting tools
• Proactively follow up on open opportunities to drive timely decisions
• Build and maintain a personal book of business through repeat customers and referrals
• Collaborate with outside sales, installation, service, and scheduling teams to ensure a smooth customer experience

• High conversion rates on inbound and showroom leads
• Consistent achievement of monthly sales and activity targets
• Strong responsiveness and follow-up discipline
• Growing contractor and repeat customer base
• Accurate, well-managed pipeline in CRM
• Positive customer feedback and strong internal partnerships

• Proven success in inside sales, customer-facing sales, or account management
• Comfort selling premium or technical products
• Strong communication, objection-handling, and closing skills
• Highly organized with strong time and pipeline management
• Confident using CRM systems and digital quoting tools
• Professional, service-oriented approach with walk-in and trade customers

• Competitive base salary of $50,000 + commission, with potential earnings of $90,000–$150,000+ (no cap)
• Comprehensive onboarding and sales coaching
• Training on premium products, systems, and sales process
• Comprehensive Benefits plan and tools to support your success
• Growth opportunities within sales, account management or outside sales team
• A collaborative, team-oriented environment where ideas and initiative are valued

• Post secondary education considered an asset, but not required
• Relevant sales experience and proven performance are the primary qualifications
• 2+ years experience in inside sales, B2C sales, or account management.
• Comfort using Microsoft Office and CRM Systems (Salesforce or similar).
• Strong follow-up discipline and ability to manage multiple opportunities at once.

• INNOVATIVE – You’ll be part of a team that’s always looking to improve and create value.
• ACCOUNTABLE – We stand behind our work, our people, and our brand.
• CARING – We genuinely support each other, our customers, and our communities.
• GROWTH-MINDED – We invest in your development and expect the very best from you.

We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants of every background, experience, and identity.

Thank you for your application, only shortlisted candidates will be contacted.

Durabuilt Windows & Doors – Building quality, building relationships, building purpose.