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• Job ID: 57774
• Job Category: Community & Social Services
• Division & Section: Employment & Social Services, E&SS East District
• Work Location: Various Locations
• Job Type & Duration: Full-time, 20 Temporary (12 month) vacancies
• Hourly Rate: $38.58 - $42.26
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 20
• Posting Period: 28-Jul-2025 to 12-Aug-2025

Job Description

This is a bilingual (French & English) Caseworker position that will be servicing various locations and client groups. We welcome all applicants who have an advanced proficiency of the French language to apply, and who have a commitment to uplifting marginalized communities that we serve. Every effort will be made to choose candidates that represent the diversity of the communities.

The Caseworker Employment & Social Services collaborates with clients in the Social Services sector, managing a large caseload of individuals dealing with challenges like poverty, unemployment, homelessness, addiction, literacy challenges, mental health concerns, and settlement needs. In this role, you will assess clients’ financial needs and employment goals, apply your skills in facilitation, crisis intervention, and service coordination. This position involves a strong emphasis on administrative tasks and multitasking, to ensure client needs are met in a timely manner. Together with clients, you will create and implement personalized service plans that connect them with person-centered supports and services to help achieve their goals.

• Reviews and monitors ongoing eligibility for programs and services in accordance with Divisional policies, procedures, and Provincial legislation.
• Works with equity deserving communities by applying an equity lens to support clients with their basic and financial needs, employment goals and service plans.
• Identifies and assesses client needs to develop individualized service plans using Ontario Works employment support programs. Advocates on behalf of clients for services in areas of career opportunities, life skills, education, childcare, primary health care, housing, and community support systems, etc.
• Monitors, updates, and prioritizes service plans in conjunction with clients in accordance with legislative requirements and in response to changes in client circumstances (e.g. change in legislation, family circumstances, etc.)
• Supports clients with service navigation and case planning to provide seamless and timely access to person-centered and employment supports and services to address barriers to employment by phone/in person at various locations such as Ontario Works offices, community centres, City facilities and clients’ homes.
• Maintains current knowledge of the Ontario Works Act, Ontario Disability Support Program, and other relevant legislation to ensure access to all available program benefits.
• Maintains current knowledge of community services, resources, policies, programs, procedures, and issues affecting clients.
• Compiles and verifies client information by contacting various sources (e.g. financial institutions, employers, landlords, etc.)
• esponds to emergency situations involving clients by assessing the situation, present i ng, and implement i ng solutions (e.g. contacting other agencies such as Children’s Aid, Police etc.)
• Responds to inquiries from various sources (e.g. agencies, politicians’ offices, etc.) to address and clarify client issues in accordance with MFIPPA guidelines.
• Proficiency working in a technical environment with excellent computer skills. (e.g. compiles and enters data and prepares statistical reports using various computer systems)
• Traveling to service clients is an integral role of the Bilingual Caseworker.

Your application must describe your qualifications as they relate to:

• Considerable experience working in French. With an advanced proficiency in speaking, writing, and reading.
• Degree or Diploma in Social Services and/or equivalent combination of education and case management experience in social/community services.
• Experience working in a Social Service setting managing a high-volume caseload ofclients facing challenges such as poverty, unemployment, homelessness, addiction, literacy, mental health concerns, and settlement issues.
• Experience in developing case management plans for clients in the Social Services sector,facilitation, crisis intervention, and service coordination skills to develop and implement individualized service plans to support clients in achieving their identified goals.

• Ability to work in French at an advanced proficiency level to interpret, read, write, speak, and communicate with clients, we welcome all dialects of French such as Canadian, African, Caribbean, European, French Creoles, etc.
• As part of the assessment process successful candidates will be required to complete a French proficiency test.
• Ability to work with multiple computer software systems or applications to manage day-to-day high-volume administrative tasks such as client databases, Microsoft Office.
• Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public.
• Ability to work independently and/or in a team environment.
• Ability to organize time and workload effectively to meet demands and ensure deadlines are met.
• Ability to communicate effectively both orally and in writing with all levels of staff, the public and clients while maintaining objectivity.
• Ability to compile information, perform calculations and prepare and interpret statistics.
• Ability to travel to various locations in a timely manner.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .