lavori da Call Center in località United States

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Car & Light Maintenance, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• An effective and respectful communicator with general automotive experience?
• Knowledgeable in vehicle maintenance and repair?

As the Associate, Car & Light Maintenance, you will provide support to our clients’ drivers and frontline agents with the authorization of repairs, the processing of pre-approved invoices, supplier email verifications, and responding to the supplier, client, and driver electronic communications. You will also work closely with Case Managers, supervisors, managers, and frontline agents to respond to client and driver requests.

A Day in the Life

• Apply your car and light duty technical expertise (e.g.: repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquiries involving repairs and roadside events
• Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools
• Assist drivers in locating appropriate repair facilities
• Make outbound calls to suppliers to provide processing and payment instructions as well as to help initiate service and service follow up
• Process incorrect email returns from suppliers and supplier and client pre-approved invoices for payments
• Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Element’s standard operating procedures
• Issue authorizations for valid repairs to manage the clients’ vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

Requirements

• High School diploma (or equivalent) required, BA/BS a plus
• Minimum 3 years general automotive knowledge; preferably mechanic experience
• Licensed 310S or 310T Certification preferred
• Able to work evenings, weekends, and holidays as the schedule may require
• Comfortable working from home in an inbound call center environment; may require on-site training/meetings occasionally at a major office location
• PC skills including data entry and MS Office suite preferred
• Organizational skills with the ability to prioritize and respond with a sense of urgency as well as an ability to research and resolve problems, make independent judgements, communicate effectively, and have a strong ‘team’ orientation
• Must be able to provide own access to wired high-speed internet connection (Wifi not acceptable), and a quiet/confidential working area
• Bi-lingual French/English is an asset

The hiring base salary range for this position is $54,400 to $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Element Fleet Management is a fleet management company, providing fleet services and solutions for cars, light-duty vehicles, trucks, and MHE equipment.