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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently recruiting for motivated and knowledgeable Commercial / Heavy Equipment Road Appraisers to service Ontario-GTA.

In this role, you will be responsible for the assessment of repairs and total loss valuations for heavy on road and off road vehicles of various kinds. This will include motorhomes, RV and commercial use trailers, heavy industrial equipment, heavy trucks, medium duty and tow trucks, motorcycles, snowmobiles, ATV. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service and accuracy.

Come join our team!

What you'll do:

• Utilize computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required.

• Review appraisals from approved vendors

• Negotiate with repair facilities on repair plan processes

• Re-inspect repaired units for quality of service and cost control measure.

• Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs.

• Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field.

• Reports fraudulent claims to senior supervisor.

• Hours of operation can include evenings, weekends and statutory holidays.

• Work closely with claims handlers to provide valuable coaching and information on coverage issues

• Identify and communicate opportunities to improve the customer experience, the claims handling processes and financial outcomes for the business

What you'll bring:

• Excellent communication and negotiation skills

• Minimum of 2 - 5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal and collision repair industry experience

• Working knowledge of Audatex and Mitchell Estimating System

• Prior appraisal and hands on shop experience a must.

• Strong computer skills, good communication skills, a strong team player, strong problem solving skills

• A network of reliable industry contacts for part pricing, used vehicle values and repair procedures.

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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