Ai ofertas em Canadá

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent

Work Model: Remote

Reference code: 131232

Primary Location: Toronto, ON

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian‑owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

The successful candidate will be responsible for supporting and configuring the AI Defense Service operational environments utilized by Deloitte Technology and Deloitte’s network of member firms. This is an analyst level role that ensures these environments run efficiently and that configuration changes are implemented accurately following agreed change control processes. You will monitor and handle tickets assigned to the support queues, be available for major incidents, build a deep understanding of the products, and respond quickly to operational events, alerts, or requests.

• Operational Support: Provide support for incidents and requests related to AI Defense, including on‑call work when required.
• Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
• Product Expertise: Develop a deep understanding of the AI defense products you will be managing.
• Documentation: Create and maintain knowledge base documents and playbooks outlining end‑to‑end support procedures and inter‑team workflows.
• Change Management: Support change management activities for product upgrades within the production environment, collaborating with in‑house teams and third parties to ensure successful implementation.
• Onboarding: Assist technical leads and application support teams to configure their applications and onboard to the AI defense service, develop and implement configuration to protect these applications.
• Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, application support teams and Member Firms, assisting them with understanding AI defense products and support processes.
• Testing and Ad‑Hoc Duties: Assist the technical lead/architect and other security analysts in testing product upgrades and perform other job‑related duties as assigned.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications:

• Experience with configuration and deployment of cybersecurity platforms.
• Working knowledge of Artificial Intelligence and cloud computing solutions.
• Working knowledge of application development processes.
• Working knowledge of computer networking (firewalls, routing, etc.).
• Knowledge of configuration, policy, and event workflows and playbooks.
• Direct experience in supporting security tools (e.g., anti‑virus, host intrusion detection).
• Experience working within a service management framework (e.g., ITIL).
• Knowledge of Security Information and Event Management (SIEM) tools.

• Technology‑related degree or suitable industry experience.
• Minimum of 5 years’ experience supporting security platforms and applications.

• Experience working in a large global organization.
• Experience with ServiceNow.

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm‑wide closures known as "Deloitte Days", dedicated days of learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community, in support of living our values and creating a culture of Diversity, Equity, and Inclusion. If you require an accommodation for the recruitment process, contact accessiblecareers@deloitte.ca or indigenouscareers@deloitte.ca.