Workforce Coordinator

PurposeMed; Toronto; Remote; CAD 50,000 - 55,000; Full time

Job summary

A healthcare company in Canada is seeking a Workforce Coordinator. This remote role involves coordinating provider schedules, managing patient demand, and ensuring accurate data entry. Ideal candidates will have experience in workforce management, strong organizational skills, and attention to detail. The position offers a competitive salary and benefits focusing on work/life balance and inclusivity.

Benefits

Extended medical, dental, and vision care

Annual wellness spending account

20 vacation days

Remote-friendly team

Parental leave options

Qualifications

• Experience interpreting and understanding data.
• Ability to handle confidential information with discretion.
• Availability to potentially work on weekends and additional shifts.

Responsibilities

• Coordinate provider schedules to optimize staffing.
• Respond to last-minute scheduling issues.
• Ensure compliance with data protection regulations.

Skills

Strong organizational skills

Attention to detail

Ability to multitask

Basic computer skills

Experience in a workforce management role

Education

Completion of a medical office administration program or comparable education

Tools

Spreadsheets

Job description

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We've grown quickly in our first years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie focuses on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. We are the #1 rated PrEP provider in North America, serving patients in both Canada and the USA. Frida improves access to adult ADHD diagnosis and fast, affordable treatment. Foria Clinic provides gender-affirming healthcare for trans, non-binary, and gender-diverse Canadians. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We are proud to be ranked #2 on Deloitte's 2024 list of Canada\'s 50 fastest-growing tech companies and recognized as one of Canada\'s Most Admired Corporate Cultures for two consecutive years. Our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!

6 month contract, full-time opportunity

Location: Remote (Canada)

Working hours: Full-time role (40 hours per week) with availability from Monday through Friday EST, with potential for weekend shifts

Applications will be accepted until Friday, October 3rd at 5:00pm MST.

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed\'s office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda (Chiniki, Bearspaw, and Good Stoney Bands), and people of the Tsuut\'ina First Nation. Calgary is also home to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

PurposeMed is looking for a Workforce Coordinator to join the team. In this role, you\'ll contribute meaningfully to delivering healthcare that directly impacts our patients\' well-being. You\'ll coordinate provider schedules, forecast patient demand, and ensure the right clinicians are available at the right time. By monitoring capacity, responding to schedule changes, and optimizing staffing, you\'ll support ongoing care and appointment mix, helping deliver seamless, patient-centered care while supporting our clinical teams. The successful candidate will focus on data entry and coordination within our provider app and will require meticulous attention to detail and adherence to established procedures.

In this role, you\'ll make an impact by:

Ensuring Smooth Scheduling and Coordination

• Balancing clinical and patient schedules to ensure effective resource management and flexible patient booking options
• Responding to last-minute scheduling issues and coordinating responses to clinician absences to preserve patient appointments
• Performing administrative and data entry tasks to support scheduling, patient forecasting, and care delivery processes

Maintaining Accurate and Organized Data Systems

• Entering data from various sources into designated databases and keeping information up to date
• Verifying accuracy and completeness of data and rectifying discrepancies
• Managing electronic files and documents, including clinical availability, appointments, lab results, and referrals

Upholding Standards and Ensuring Compliance

• Following established Standard Operating Procedures (SOPs)
• Ensuring compliance with data protection regulations and company policies, safeguarding sensitive data and maintaining confidentiality
• Meeting internal benchmarks and prioritizing patient-centric care while maintaining high standards

We need someone who has:

• Experience in a workforce management role or executing workforce management processes
• Strong organizational skills and attention to detail
• Ability to handle confidential information with discretion
• Ability to multitask with a high level of accuracy across multiple systems
• Basic computer skills and strong proficiency with spreadsheets and datasets
• Ability to prioritize and complete work in a fast-paced and changing environment
• Ability to weigh multiple potential solutions and decide the best course by prioritizing critical factors
• Availability to potentially work on weekends and additional shifts (including some statutory holidays) to provide necessary coverage for patient needs
• Experience interpreting and understanding data

It would also be great if you have:

• A basic understanding of healthcare
• Experience working in a distributed team environment
• Completion of a medical office administration program or comparable education
• Prior administrative or customer support experience, ideally including at least 1 year in a medical office or virtual healthcare

Compensation:

• $50,000 - $55,000 CAD per year, adjusted for contract length
• The compensation listed above refers to a yearly base salary that may vary based on qualifications, knowledge, competencies, work experience, and other factors including market conditions.

Our Hiring Process:

To best set you up for success, here\'s what you can expect after you apply:

• Application Review Our hiring team will review your application to assess alignment with the role. We aim to respond within 14 days after applying.
• Take-Home Assignment (1-2 hours) If your application aligns strongly with the role, you\'ll be invited to complete a short take-home assignment that reflects the type of work you\'d do in this role. This helps us understand your approach to work and skill set early in the process. Please note: completing the assignment does not guarantee progression.
• Interview with the Hiring Manager (1 hour) This conversation will dive deeper into the position, your experience, and assess core competencies.
• Offer (including background and reference checks)

Do you think you could be our next Workforce Coordinator? We look forward to seeing your application!

#LI-Remote

Why you should join us:

• Be part of a team of great people who don\'t take themselves too seriously. We\'re serious about the problems we solve, but we have fun along the way.
• Make an impact, every single day. We\'re providing compassionate, affirming care to many people who have never received proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we care for patients, teammates, and ourselves. We create safe, affirming spaces.

What we\'re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

• Remote-friendly team; we believe work should fit around your life*
• 20 vacation days and a team that reminds you to use them
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on day one
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage plus free online counseling through Inkblot Therapy and FeelingBetterNow assessments
• $20,000 lifetime coverage for gender-affirming care

Investment in your learning and growth:

• $500 learning fund for courses and development
• People Potential program to identify growth opportunities with your manager

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave options for birthing and non-birthing parents
• Short-term: 4 weeks flexible leave; Long-term: 13 weeks EI top-up

Eligible team members and their dependents also receive no-cost access to PurposeMed\'s services:

• Freddie: PrEP assessment and follow-up
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, you\'ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer and encourages applicants from excluded and marginalized communities. This includes Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don\'t have to check every box—if the job excites you, we hope you\'ll apply.

Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies need to be physically present.

Permanent team members (employees) and their dependents are eligible for benefits, with location-based restrictions.