Work-At-Home Call Center Representative (Full-Time)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Canada is seeking dedicated individuals to join their customer service team. The role offers competitive hourly pay with bonuses, the flexibility to work from home, and opportunities for career growth. Ideal candidates possess strong communication skills and a high school diploma. This position is perfect for those looking to thrive in a dynamic and engaging work environment.

Benefits

Paid time off

Comprehensive health benefits

Company-provided laptop

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade offerings.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonuses
- Remote work-from-home flexibility
- Paid time off and comprehensive health benefits including medical, dental, and vision
- Opportunities for career growth and internal promotions
- Engaging work environment with team-oriented culture and daily contests
- Casual dress code and company-provided laptop

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade offerings
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or call center environments
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing demands

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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