Wait Staff - Riverbank Social

Aramark; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prominent service provider in Ottawa is looking for experienced wait staff to ensure exceptional customer service in a dynamic environment. Candidates should possess at least 3 years of relevant experience, excellent communication skills, and Smart Serve certification. This role offers opportunities for growth and emphasizes teamwork and a positive work atmosphere.

Benefits

Health and Dental benefits

Meal program

Group RRSP

Training and development

Employee recognition programs

Qualifications

• 3+ years wait staff experience.
• Excellent command of the English language (bilingualism an asset).
• Smart Serve certified.

Responsibilities

• Explain menu items, including ingredients and allergens to guests.
• Accurately take orders and ensure no mistakes are made.
• Serve food and beverages promptly to ensure customer satisfaction.
• Collaborate with culinary team on food restrictions or allergies.
• Set up tables and clear them after guests.
• Ensure adherence to all company policies and procedures.

Skills

Customer Service Excellence

Clear Communication

Teamwork

Adaptability

Positive Attitude

Professionalism

Job description

What We Offer

• Health and Dental benefits after 3 months of employment for full-time employees
• Meal program allows you to eat at a discounted price
• Group RRSP for qualifying individuals
• Training and development
• Position advancement opportunities
• Employee recognition programs including service awards
• Strong focus on a safe and healthy work environment
• Diverse and inclusive workforce
• Aramark Scholarship Program which gives scholarship opportunities for dependents of full-time employees

About the Job

• Be well-versed in the menu and easily able to explain menu items, including ingredients, preparation methods, potential allergens, and make recommendations as appropriate
• Accurately and efficiently take orders, ensuring no mistakes are made
• Serve food and beverages promptly and ensure customers are satisfied with their meals
• Remain alert and work with the culinary team on any food restrictions or allergies
• Provide the customer’s bill and receive payment
• Set up tables, buffet stations and any reservations requirements
• Greet guests upon arrival
• Clear tables and maintain a clean and organized workspace
• Ensure proper use and cleanliness of equipment
• Ensure adherence to all of Aramark Policies and Procedures
• May perform other duties as required

Essential Skills & Qualities Required

Customer Service Excellence:

• Attentiveness: Pays close attention to guests’ needs and anticipates their requirements
• Politeness and Friendliness: Embodies a warm and welcoming demeanor
• Active Listening: Be a good listener and understand customer preferences and requests
• Patience: Remain calm and composed when under pressure or when dealing with difficult situations
• Problem Solving: Effectively address customer issues and efficiently find solutions

Communication and Interpersonal Skills:

• Clear Communication: Communicate effectively with both customers and restaurant staff
• Teamwork: Collaborate effectively with staff members to ensure a smooth service
• Social Perceptiveness: Understand customer cues and adjust approach accordingly

Other Important Qualities:

• Resilience: Remain calm and composed under pressure
• Adaptability: Ability to adjust to changing situations and customer needs
• Positive Attitude: Maintain a positive and enthusiastic demeanor
• Professionalism: Maintain a professional appearance and conduct

About You

• 3+ years wait staff experience
• Excellent command of the English language (bilingualism an asset)
• Smart Serve certified

The selected candidate for this position will need to complete and successfully pass a Criminal Background Check.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You\'ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you\'ll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you\'ll be empowered to try new things and find solutions to tough problems. No matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters .

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.