Virtual Patient Care Advocate Jobs for Canadian Residents

Mashreq Bank; Canada; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare support organization is looking for Virtual Patient Care Advocates to provide essential support to patients. In this remote role, you'll assist with healthcare inquiries, scheduling, and patient resources, all while maintaining a compassionate approach. Ideal candidates will have strong communication skills and an ability to manage tasks efficiently. The position offers a flexible schedule with comprehensive benefits.

Benefits

Competitive salary

Flexible working hours

Comprehensive health benefits

Paid time off

Qualifications

• Strong communication skills, both verbal and written.
• Empathetic and patient with diverse populations.
• Proficient in using digital communication tools.

Responsibilities

• Respond to patient inquiries in a timely manner.
• Provide clear information on treatment plans.
• Assist in scheduling appointments.

Skills

Strong communication skills

Empathy

Proficient in digital tools

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM tools

Telemedicine software

Job description

Job Summary:

The Elite Job is seeking dedicated and compassionate Virtual Patient Care Advocates to join our team. As a Virtual Patient Care Advocate, you will provide exceptional support to patients by assisting them with healthcare-related inquiries, guiding them through the process of accessing services, and ensuring they have the resources needed for a successful healthcare journey. This is a remote position, available exclusively for Canadian residents, that allows you to make a meaningful impact in the lives of patients while working from the comfort of your home.

Key Responsibilities:

• Respond to patient inquiries and concerns in a timely and professional manner, offering guidance on healthcare services, insurance, billing, and other related matters.
• Provide patients with clear and accurate information regarding treatment plans, healthcare benefits, and wellness resources.
• Work with medical professionals, insurance providers, and healthcare teams to resolve patient issues effectively.
• Assist in scheduling appointments, providing reminders, and helping patients navigate healthcare platforms.
• Monitor patient progress and follow up on their concerns, ensuring a continuous high level of care.
• Educate patients about self-care practices and offer support in managing their healthcare needs.
• Maintain confidentiality and ensure compliance with healthcare regulations and policies.
• Keep accurate records of patient interactions, documentation, and follow-up actions.

Required Skills and Qualifications:

• Strong communication skills, both verbal and written, with the ability to interact effectively with patients and medical professionals.
• Empathetic, patient, and able to work with diverse populations in a virtual environment.
• Proficient in using digital communication tools, telemedicine platforms, and healthcare management systems.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive patient data with professionalism.
• High school diploma or equivalent; some healthcare-related certifications or courses are preferred.
• Previous experience in customer service or healthcare is an asset, but not mandatory.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Experience:

• At least 1 year of experience in a customer service, healthcare, or patient advocacy role is preferred.
• Experience with virtual communication platforms and telehealth systems is a plus.
• A background in healthcare administration, nursing, or medical assistance is advantageous but not required.

Working Hours:

• Full-time and part-time positions are available.
• Flexible hours, but candidates must be able to work during standard business hours in the Canadian time zones.
• Some evening or weekend shifts may be required depending on patient needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of healthcare processes, patient care, and patient advocacy.
• Proficient in Microsoft Office Suite, CRM tools, and telemedicine software.
• Ability to maintain professionalism and composure during challenging interactions with patients.
• Strong attention to detail in maintaining patient records and ensuring accuracy.
• Ability to work independently with minimal supervision in a remote environment.
• Excellent time management and multitasking abilities.

Benefits:

• Competitive salary based on experience and qualifications.
• Flexible working hours and the ability to work from home.
• Comprehensive health and wellness benefits (including dental, vision, and mental health support).
• Paid time off and holiday pay.
• Opportunity for growth and career advancement within a leading healthcare organization.
• A supportive, inclusive, and collaborative team environment.

Why Join The Elite Job?

• Work-Life Balance: Enjoy the flexibility of remote work while contributing to meaningful patient care.
• Impactful Work: Be part of a healthcare team that values compassionate care and strives to improve the patient experience.
• Career Development: We offer continuous training, professional development, and opportunities for career progression.
• Inclusive Culture: At The Elite Job, we value diversity and encourage individuals from all backgrounds to apply.

How to Apply:

To apply for the Virtual Patient Care Advocate position, please submit your resume and a cover letter detailing your relevant experience and qualifications. Ensure that your application reflects your passion for patient care and your ability to thrive in a remote work environment.