VIP Host, Asian Clientele

theScore; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading gaming company in Toronto seeks a Sales Executive to manage relationships with high-value players and exceed sales KPIs. The role requires 1-2 years of gaming or sales experience and strong customer service skills. If you have a passion for sports and gaming, this is an exciting opportunity to contribute to player engagement and revenue growth. Remote work options are available.

Qualifications

• 1-2 years of gaming experience, online or brick-and-mortar casino.
• At least 1 year in a sales-related role.
• Proven experience in online gaming, customer service, or account management.
• Willingness and ability to travel for events across the U.S. and Canada.

Responsibilities

• Create new business revenue through developing relationships with high-value players.
• Manage all aspects of player relationships, including hospitality events.
• Maintain personalized relationships and understand player profiles.
• Ensure compliance with all applicable regulations and legislation.

Skills

Gaming experience

Sales-related experience

Customer service

Communication skills

Excel proficiency

Influencing skills

Resilience

Tools

Excel

Job description

About the Role

• Create new business revenue by understanding, targeting, and developing relationships with potential high-value players.
• Successfully execute assigned key VIP sales KPIs.
• Manage all aspects of the relationship with players, including hospitality events, communications, queries, contacts, and escalations, including out-of-office hours when necessary.
• Generate incremental gaming revenue by anticipating and responding to player needs, consistently meeting or exceeding expectations.
• Maintain personalized relationships with players, understanding their profiles, behaviors, interests, and preferences to offer tailored customer service experiences.
• Have a thorough understanding of existing products, services, and initiatives, while proactively promoting new game offerings, channels, and platforms.
• Communicate through established channels about new member welcomes, investigations, loyalty programs, sales, surveys, and reactivation of lapsed members.
• Utilize daily reporting and analysis to inform sound business decisions.
• Monitor individual betting behaviors and ensure timely offering of bonuses, gifts, and hospitality invitations.
• Ensure compliance with all applicable regulations and legislation, managing risks effectively.
• Uphold company policies, procedures, department goals, and business strategies.
• Handle difficult customer interactions professionally and calmly.
• Collaborate with VIP associates and VIP Executive Hosts to upgrade accounts and enhance VIP status.
• Conduct business with integrity and honesty.

About You

• 1-2 years of gaming experience, online or brick-and-mortar casino.
• At least 1 year in a sales-related role.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing, or account management.
• Excellent computer skills, especially in Excel, along with strong communication and telephone etiquette.
• Ability to positively influence interactions with customers and colleagues, and resilience to handle difficult customers.
• Ability to review and understand player tracking screens, reports, and documentation.
• Effective communication skills with external contacts and all employee levels.
• Willingness and ability to travel for on- and off-property events across the U.S. and Canada.
• Prepared to attend high-level events for top customers.
• Ability to qualify for necessary licenses and permits under federal, state, and local regulations.
• Must have a passion for sports, casino, and/or sports & casino betting.

LI-REMOTE

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