Customer Success Manager

Nasdaq; San Juan de Terranova; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial technology company is seeking a Customer Success Manager to join their team. In this role, you will serve as a consultative partner, ensuring excellent customer experiences and aligning solutions to customer needs. You will build strong relationships with key contacts and drive product adoption while managing feedback and escalations. The ideal candidate has over 5 years of experience in customer relationship management and is adept at navigating complex stakeholder environments.

Benefits

Competitive rewards package

Flexible work environment

Qualifications

• 5+ years of experience in customer relationship management.
• Strong ability to engage customers and build trust.
• Proven ability to manage multiple priorities.

Responsibilities

• Build and maintain strong relationships with key customers.
• Drive retention by maximizing product adoption.
• Manage feedback and escalations promptly.

Skills

Customer relationship management

Stakeholder engagement

Trust building

Adaptability

CRM tools proficiency

Tools

Salesforce

Gainsight

Job description

Overview

Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!

We’re seeking a talented Customer Success Manager, reporting to a Director of Client Success Management. In this role, you will work as a consultative partner to Nasdaq Verafin customers, providing excellent customer experience and building rapport with key contacts. You will help identify new adoption opportunities, understand the customer’s key priorities, and implement strategies for success to ensure we are working towards common goals. As a liaison between the customer and Nasdaq Verafin, you will serve as an internal customer advocate.

What You’ll Do

• Build and maintain strong relationships with key customers across departments as their primary contact.
• Leverage deep knowledge of the Nasdaq Verafin product suite to align customer needs with solutions.
• Drive retention by maximizing product adoption and optimizing application use.
• Conduct strategic customer interviews and deliver Business Reviews aligned with their success goals.
• Manage feedback and escalations promptly while collaborating cross-functionally and tracking activities in Salesforce and Gainsight.

What You’ll Bring

• 5+ years of experience in customer relationship management.
• Strong ability to engage customers, uncover issues, and build trust.
• Skilled at navigating and influencing stakeholders across all levels.
• Proven ability to manage multiple priorities while maintaining quality.
• Adaptable and proficient with CRM tools in fast-paced environments.

Come as You Are

• Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.

Benefits & Rewards

• We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.
• Learn more on our Nasdaq Benefits & Rewards Career Page.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.