Vehicle Lot and Logistics Supervisor

Edealer; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading automotive services company in Ottawa is seeking a Vehicle Lot and Logistics Supervisor. This full-time role involves supporting team operations, mentoring team members, and ensuring exceptional customer experiences. Candidates should have strong problem-solving skills and relevant operational experience, preferably in the automotive sector, along with a valid driver's license. Competitive salary and benefits are offered.

Benefits

Competitive salary

401k/RSP programs

Paid time off

Flexible working environment

Qualifications

• 4+ years in an operational capacity within the automotive industry.
• Supervisory experience for groups of 3+ employees.
• Valid driver's license and clean driving record.

Responsibilities

• Support execution of exceptional customer experiences with hands-on involvement.
• Recruit, onboard, and train team members.
• Analyze data, track metrics, and present findings.

Skills

Analytical mindset

Operational efficiency

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Tools

G-Suite

CRM systems

Job description

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about

The Vehicle Lot and Logistics Supervisor is responsible for supporting our operational processes, team coordination, and leadership initiatives. Mentors and develops team members and drives a positive team spirit, ensuring exceptional customer experiences.

We offer a competitive salary ($55,000.00 - $65,000.00); a competitive bonus program; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday - Friday, 8:30am - 5:00pm EST

What You Will Do:

• Support the execution of exceptional customer experiences by being hands-on and ready to jump in alongside the team, whether it's washing cars or delivering vehicles.
• Foster a positive and collaborative team environment, creating strong morale and spirit throughout your location.
• Assist in the recruitment, selection, onboarding, and training of a team of specialists, equipping them with the necessary tools and resources for success.
• Generate and monitor regular reports to track key metrics, demonstrating a strong analytical mindset, and present findings to upper management.
• Drive production and maintain operational efficiency in a fast-paced customer service environment, ensuring every detail of the market operates smoothly.
• Actively seek opportunities to improve the overall team experience, identifying areas for enhancement and implementing effective solutions.
• Address and effectively manage complex and sensitive issues, demonstrating strong problem-solving skills and a customer-centric mindset.
• Ensure strict adherence to health and safety practices, creating a secure and healthy work environment for all team members and customers.

What You Will Need:

• High School diploma or equivalent. Bachelor’s Degree preferred.
• 4+ years in an operational capacity, preferably within the automotive industry with extensive exposure to vehicles.
• Supervisory experience desired, preferably for groups of 3+ employees.
• Must be at least 21 years of age and possess a valid driver's license and clean driving record. Ability to drive both manual and standard shifts.
• Excellent technical and computer skills, including G-Suite, CRM, etc.
• Professional-level written and verbal communication and interpersonal skills. Detail-oriented.
• Ability to integrate with teams, engender trust, and leverage relationships to garner results.
• Comfortable addressing performance issues and working closely with the People & Culture team on all employee-related issues.
• Ability to compile and analyze data, summarize key points, and make value-add recommendations backed by said data.
• Ability to professionally address customer escalations resulting in good business outcomes.
• Both give and welcome honest feedback to ensure a continuous improvement environment.
• Self-starter, adaptable to change, with strong problem identification and problem resolution skills.
• Ability to work with a sense of urgency in a dynamic, fast-paced environment.
• Willingness to work a flexible schedule as needed.
• Effective attention to detail and a high degree of accuracy.

Working Conditions:

• When not outdoors, generally, a normal office work environment.
• May lift 20+ lbs, work in awkward positions, and be exposed to loud noises, contaminants, and moving parts.
• Exposure to all weather elements and harsh temperatures. May require snow clearing.

What We Offer:

• Competitive pay
• 401k/RSP programs
• Paid time off
• Flexible working environment
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $55,000.00 - $65,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.