Vancouver Lawn Tennis & Badminton Club - General Manager

GGA Partners; Vancouver; On-site; CAD 85,000 - 120,000; Full time

Job summary

A prestigious recreational facility is seeking a General Manager to oversee all operations and lead a diverse team. The ideal candidate will enhance member experience, optimize financial performance, and manage facilities. A proven track record in hospitality leadership is essential. This position offers a full-time role in beautiful Vancouver, BC.

Qualifications

• Demonstrated success as a General Manager or COO in a member-focused facility.
• A dynamic leader skilled at motivating high-performing teams.
• Expertise in budgeting, cost control, and financial analysis.

Responsibilities

• Lead all day-to-day club operations and achieve strategic objectives.
• Optimize operational efficiency and manage funded capital projects.
• Foster relationships with members and ensure excellent communication.

Job description

POSITION SUMMARY

The General Manager (GM) is the Chief Operating Officer of Vancouver Lawn Tennis & Badminton Club responsible for all day-to-day operations and the realization of the Club's strategic objectives. Reporting directly to the Board of Directors, the GM leads a diverse team to deliver an outstanding sporting, social and hospitality experience for over 4000 members and their guests. The GM is expected to be a highly visible, approachable and engaged leader who is present throughout the Club, fostering open communication and building strong relationships with members and the Board. Direct reports include: Controller, Membership & Marketing Director, Facilities Director, Member Services Manager, HR Manager, Food & Beverage Director and Athletics Director.

Current challenges and opportunities include: optimizing operational efficiency, enhancing GM visibility and engagement with the membership, managing funded capital projects, modernizing systems and processes to improve transparency and enable data-driven decision-making, and overseeing union relations — all while fostering a cohesive and connected membership community.

The Vancouver Lawn Tennis & Badminton Club is in a period of renewal and enhancing the member experience. The next General Manager will be expected to lead significant facility upgrades, improve financial systems and enhance both member and operational excellence. The role requires a leader who is present, approachable and ready to address member capacity, infrastructure challenges and evolving member expectations while preserving the Club's rich traditions and fostering a vibrant, inclusive community.

KEY COMPETENCIES & RESPONSIBILITIES

To be successful in this role the General Manager will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation, ensuring clear expectations and ongoing support.

GM / Leadership

• Serve as a visible, engaged leader who embodies the Club's values and sets high standards for operational, cultural and financial performance.
• Build, inspire and hold accountable a high-performing management team.
• Maintain a strong presence in all areas of the Club, engaging with members, guests and staff daily.
• Collaborate closely with the Board, providing candid, timely updates and actionable recommendations.

Metrics : Member and staff engagement scores; frequency of GM presence in Club areas; Board satisfaction ratings; 360-degree feedback.

Financial Management

• Oversee all financial operations with a focus on optimizing and managing costs, budgeting and addressing F&B (Food & Beverage) financial performance.
• Evaluate and upgrade financial systems and reporting for transparency and efficiency.
• Ensure financial viability and process improvement across all departments.
• Provide regular, clear financial updates to the Board and implement corrective actions as needed.

Metrics : Budget adherence; F&B cost variances; timeliness and accuracy of financial reporting; successful implementation of upgraded financial systems; funding long-term capital plans.

Facilities & Capacity

• Lead the ongoing modernization and maintenance of Club facilities addressing aging infrastructure and optimizing space (including fitness, tennis, pickleball and social areas).
• Develop and execute capital plans to expand capacity, reduce overcrowding and enhance member access to courts and amenities.
• Ensure facilities meet or exceed member expectations for quality and safety.

Metrics : Completion of capital projects on time/budget; member satisfaction with facilities; improvements in court and fitness access.

Member Experience

• Champion a culture of personalized service, community and social connection while upholding Club traditions.
• Oversee improvements in F&B offerings and social programming to enhance the member experience.
• Foster strong relationships with members and create a vibrant social environment.

Metrics : Member satisfaction / NPS scores; participation in social events; positive feedback on F&B and community atmosphere.

Communication

• Ensure clear, proactive and transparent communication with members, staff and the Board regarding Club plans, changes and progress.
• Utilize multiple channels to keep all stakeholders informed and engaged.
• Address concerns and feedback promptly and constructively.

Metrics : Stakeholder feedback on communication effectiveness; frequency and quality of updates; resolution time for member concerns.

Operational Excellence

• Oversee all aspects of Club operations, ensuring seamless coordination between departments.
• Address areas of dissatisfaction including court and fitness access, facility age, F&B costs and management responsiveness.
• Ensure compliance with legal, regulatory and safety standards.

Metrics : Reduction in member complaints; operational audit results; compliance rates.

CANDIDATE PROFILE

The General Manager is responsible for leading the team to achieve Vancouver Lawn Tennis and Badminton Club's strategic objectives. The ideal candidate will possess the following qualifications:

Professional Experience : Demonstrated success as a General Manager, COO or equivalent at a member-focused hospitality, recreational or resort facility of similar size and complexity.

Leadership : A dynamic, results-oriented leader who is visible, approachable and skilled at motivating high-performing teams. Proven ability to engage with a board of directors and uphold strong governance.

Financial Acumen : Expertise in budgeting, cost control, financial analysis and capital planning with a track record of improving financial systems and addressing F&B performance.

Member Focus : Deep understanding of the culture and expectations in a membership-driven organization with a commitment to delivering exceptional personalized member experiences.

Strategic & Innovative Thinking : Ability to develop and implement strategies for facility modernization, space optimization and long-term Club success.

Operational Excellence : Experience overseeing all operational aspects of a complex club environment including facilities, F&B, events and recreational programming.

Communication : Exceptional verbal and written communication skills with a focus on transparency, clarity and responsiveness.

Values & Promotes Diversity : Commitment to fostering an inclusive, welcoming environment for all members and staff.

Professional Development : Passion for continuous learning and staying current with industry trends and best practices. Committed to enabling and empowering others to pursue their career aspirations while consistently striving to deliver exceptional service to members.

Education : Bachelor’s degree in business, hospitality or related field required; industry certification (CCM, CCE) is preferred.

Required Experience : Senior IC

Key Skills : Logistics & Procurement, Health Education, Gynecology, Marine Biology, Government

Employment Type : Full-Time

Experience : years

Vacancy : 1