UX Manager

Itron; Southwestern Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading utility management firm in Southwestern Ontario seeks a talented UX Manager. You will lead a team of designers to create impactful designs for web and mobile enterprise applications. This role requires strategic thinking, leadership, and a hands-on approach in designing user-friendly solutions. The ideal candidate has significant experience in UX design and strong communication skills. Enjoy a competitive benefits package in a hybrid work environment.

Benefits

Competitive benefit package

Paid vacation

401k matching

Employee stock purchase program

Qualifications

• 3+ years managing a UX design team with a focus on mentorship.
• 5+ years of hands-on design experience for enterprise applications.
• Excellent communication to present design vision and requirements.

Responsibilities

• Manage and develop a team of UX designers.
• Create high-fidelity wireframes and prototypes for applications.
• Define and maintain the UX roadmap for the organization.
• Oversee user research to identify needs and behaviors.
• Collaborate cross-functionally to integrate user feedback.
• Optimize design workflows and improve efficiency.
• Champion user-centered design principles across the organization.

Skills

UX design team leadership

User-centered design

Communication skills

Prototyping tools (Figma)

Collaboration with engineers

Education

Bachelor’s degree in Design or related field

Tools

Figma

HTML

CSS

JavaScript

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Job Summary

We are seeking a talented and experienced UX Manager to lead our design efforts for web and mobile enterprise applications. In this role, you will manage a growing team of UX designers while remaining a hands‑on contributor. You will collaborate closely with product managers, engineers, and executive stakeholders to define design strategies that deliver intuitive, impactful solutions for field workers and enterprise users. This position requires a balance of leadership, strategic thinking, and deep design expertise—all while embracing Itron’s values of being customer‑centric, authentic, accountable, agile, collaborative, and innovative.

Duties and Responsibilities

• materiales mentorship: manage and develop a team of UX designers, fostering a culture of collaboration, authenticity, and continuous learning.
• Hands‑on Design: create high‑fidelity wireframes, prototypes, and user interfaces for complex enterprise applications, ensuring designs are customer‑focused and innovative.
• Design Strategy: define and maintain the UX roadmap, driving accountability and consistency across all Itron platforms while remaining agile to evolving business needs.
• User Research: oversee and participate complex research activities to understand user needs, behaviors, and pain points, ensuring solutions deliver measurable impact for customers.
• Cross‑functional Collaboration: partner with Product and Engineering teams to integrate user feedback and ensure technical feasibility of design solutions, building trust and collaboration across teams.
• Process Optimization: improve design workflows from discovery and journey mapping to usability testing and final hand‑off, leveraging innovative approaches to enhance efficiency.
• Advocacy: champion user‑centered design principles and accessibility standards across the organization, staying current with industry trends and emerging technologies.

Required Skills & Experience

• 3+ years of experience managing or leading a UX design team, with a track record of mentoring and improving team performance through authentic leadership.
• 5+ years of portfolio showcasing hands‑on design work for web and mobile enterprise applications, ideally in complex or industrial environments.
• Proficiency in Figma or similar design and prototyping tools.
• Deep understanding of user‑centered design principles, research methodologies, and accessibility standards.
• Excellent communication skills with the ability to present design vision and translate business requirements into actionable design tasks.
• Familiarity with front‑end technologies (HTML, CSS, JavaScript) for effective collaboration with engineering teams.
• Bachelor’s degree in Design, Human‑Computer Interaction, or related field (or equivalent professional experience).

Preferred Skills & Experience

• 2+ years experience in the utilities, energy, or industrial technology sectors.
• Knowledge of enterprise‑level design systems and responsive design principles.
• Background in managing UX for SaaS or mission‑critical applications.

Benefits Info

This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don’t perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful_ft candidate's starting wage will be determined based on permissible, non‑discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com.