UX Designer – Design Researcher

Global Technical Talent; Toronto; Hybrid; CAD 100,000 - 125,000; Part time

Job summary

A leading staffing firm is seeking a UX Designer III – Design Researcher in Toronto. The role involves delivering evidence-based insights to enhance digital experiences, particularly in the insurance sector. Candidates should have 5-7 years of experience in UX research and hold a relevant degree. This hybrid position offers a competitive pay rate of C$60.00 – C$70.00 per hour.

Qualifications

• 5–7 years of experience in UX design research, human factors, or user-centered design roles.
• Proven experience in design research and usability evaluation.
• Strong written, oral, and graphical communication skills.

Responsibilities

• Collaborate with experience strategists, designers, and business stakeholders to define and support research needs.
• Design and execute research strategies, including methods and recruitment plans.
• Analyze findings using human factors and statistical methods to generate actionable insights.

Skills

User-Centered Design

Human Factors

Qualitative and quantitative research methods

Education

Bachelor’s degree in Psychology, Anthropology, Human-Computer Interaction, Industrial Engineering, Human Factors

Tools

Statistical analysis tools (R, SAS, SPSS)

Job description

Primary Job Title: UX Designer III – Design Researcher

Alternate/Related Job Titles:

• User Experience Researcher
• Human-Centered Design Specialist
• Design Research Consultant
• UX Researcher
• Human Factors Specialist

Location: Toronto, Ontario

Onsite Flexibility: Hybrid (3 days in office starting January 2026; may increase to 4 days later in the year)

Contract Details:

• Position Type: Contract
• Contract Duration: 12 months
• Start: As Soon As Possible
• Pay Rate: C$60.00 – C$70.00 per hour
• Extension Possible: Yes
• Conversion Possible: Yes

Shift/Hours: Monday–Friday, 9:00 AM–5:00 PM

Overtime/Rotation: No

Travel Required: No

Job Summary

The UX Designer III – Design Researcher plays a vital role in delivering human-centered, evidence-based insights to shape digital experiences. As part of the Human Centered Design (HCD) team within Digital Channels, this role focuses on enabling data-driven design decisions across customer and employee digital touchpoints in banking, investing, and insurance. Working within a collaborative team of 5–6 members, the Design Researcher will oversee and execute user research projects—primarily supporting Insurance—to enhance usability, accessibility, and overall user experience.

Key Responsibilities

• Collaborate with experience strategists, designers, and business stakeholders to define and support research needs.
• Design and execute research strategies, including defining research questions, methods, and participant recruitment plans.
• Develop participant screeners and research protocols; recruit internal or external study participants.
• Conduct user research using qualitative and quantitative methods such as interviews, diary studies, usability testing, ethnographic observation, and card sorting.
• Analyze findings using human factors and statistical methods to generate actionable insights.
• Communicate research outcomes through clear, compelling reports and visual deliverables such as personas, experience maps, and usability reports.
• Ensure evidence-based insights drive design and strategy decisions across teams.
• Support multiple concurrent research studies while maintaining high-quality results and timely delivery.

Required Experience

• 5–7 years of experience in UX design research, human factors, or user-centered design roles.
• Bachelor’s degree in Psychology, Anthropology, Human-Computer Interaction, Industrial Engineering, Human Factors, or a related discipline.
• Proven experience in design research and usability evaluation.
• Strong written, oral, and graphical communication skills.
• Demonstrated ability to manage multiple studies simultaneously and meet deadlines in a fast-paced environment.

Nice-to-Have Experience

• Graduate degree in a related field.
• Financial industry (FI) experience.
• Familiarity with inferential statistics and statistical analysis tools such as R, SAS, or SPSS.

Required Skills

• User-Centered Design and Human Factors methodologies
• Project and stakeholder management
• Qualitative and quantitative research methods

Preferred Skills

• Statistical analysis and data interpretation
• Research documentation and visualization
• Human-Computer Interaction (HCI)
• Collaborative communication and presentation skills

Additional Skills

• Attention to detail
• Strong organizational and prioritization abilities
• Ability to work effectively across multiple functional groups

About the Client

A Top 10 North American bank, providing retail, commercial, wealth management, and wholesale banking services. The organization is known for its innovative culture, strong employee collaboration, and impactful digital transformation initiatives, helping clients thrive in an evolving financial landscape.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 leaders across financial services, life sciences, technology, and utilities throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-27602