user support technician

DCS TECHNOLOGIES INC.; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A technology support firm in Vancouver is seeking a Technical Support Analyst. The role involves providing user assistance, managing computer network performance, and helping users solve technical issues. Candidates should have a college diploma and relevant experience. This is an on-site role with no remote work options available.

Qualifications

• Experience with computer networks and systems.
• Ability to provide training and support to users.
• Familiarity with technical manuals and user guides.

Responsibilities

• Provide support for users experiencing difficulties.
• Manage network access and performance reporting.
• Consult technical documents to find solutions.

Skills

Technical problem-solving

Customer service

Network support

Education

College or CEGEP certificate/diploma (1-2 years)

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 to less than 7 months

On site - Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents