user support technician

Ms Falcon Tooling Inc; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Toronto is seeking a Support Technician to deliver exceptional technical support. The ideal candidate will have experience with various operating systems and strong customer service skills. Key responsibilities include troubleshooting user issues, providing training, and managing system performance logs. This full-time position offers a salary of $36.25 per hour with expected hours of 30 to 40 per week.

Qualifications

• Strong background in various operating systems and networking.
• At least 1 year of experience in a similar role.
• Fluent in English.

Responsibilities

• Provide technical support to users and resolve issues.
• Set up and install equipment for employee use.
• Manage incidents and maintain problem logs.
• Participate in the redesign of applications.

Skills

Troubleshooting

Technical support

Customer service

Networking

Operating systems

Education

College/CEGEP

Job description

Job Summary

We are seeking a dedicated Support Technician to join our team. This role is essential in providing exceptional technical support to our users, ensuring their systems operate smoothly and efficiently. The ideal candidate will have a strong background in various operating systems, networking, and customer service, with a focus on troubleshooting and resolving technical issues.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Job Requirements

• Languages: English
• Education: College/CEGEP
• Experience: 1 year to less than 2 years
• Job Types: Full-time, Permanent
• Pay: $36.25 per hour
• Expected hours: 30 – 40 per week
• Work Location: In person