User Support Representative (Temporary 5 Month Fixed Term)

WCG Services; Regina; Remote; CAD 48,000 - 53,000; Full time

Job summary

A community-focused organization is seeking Remote Customer Service Support to handle inquiries and provide assistance through various channels. Candidates should have strong digital literacy, excellent communication skills, and a quiet workspace. The role offers a competitive salary of $48,477.00 - 52,786.50 per year and comprehensive benefits in a diverse and inclusive environment.

Benefits

Competitive salary

Health and dental benefits

RRSP Matching program

Ongoing learning opportunities

Generous time-off policies

Qualifications

• Experience in customer service, call center or help desk.
• Quiet distraction-free workspace required.
• Ability to obtain criminal record check and federal Reliability Status Security Clearance.

Responsibilities

• Respond to inquiries ranging from claims questions to first tier technical issues.
• Liaise with claims team to resolve claims related issues.
• Document participant claims inquiries.
• Identify and troubleshoot technical difficulties.

Skills

Customer service experience

Strong digital literacy

Excellent communication skills

Active listening skills

Job description

Overview

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Remote, Western Provinces (BC, AB, and MB)

Term: 5 Month Fixed Term

What Youl Do

• Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
• Liaise with claims team to resolve claims related issues
• Engage in active listening with callers and confirm or clarify information
• Document participant claims inquiries
• Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
• Identify and troubleshoot technical difficulties
• Password resets
• Log issues in ticketing system

Qualifications

What you bring

• Flexibility in work hours Monday - Friday (operational across all time zones across Canada)
• Experience in customer service, call center or help desk
• Strong digital literacy skills and ability to navigate unfamiliar software
• Quiet distraction free workspace
• Excellent communication and active listening skills
• Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

• Competitive salary of $48,477.00 - 52,786.50 per year (based on full-time hours)
• Comprehensive health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you dont quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.