Unit Communications Clerk (UCC) - Acute Medicine (Quinte 6)

Quinte Health; Belleville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare organization in Belleville, Ontario, seeks an entry-level Unit Communications Clerk (UCC) to provide essential administrative support in acute medicine. Responsibilities include managing communication between staff and families, handling patient admissions, and maintaining accurate records. The ideal candidate will possess post-secondary education in a relevant field and demonstrate strong clerical and communication skills. This full-time position offers an excellent opportunity to contribute to patient care in a hospital setting.

Qualifications

• Post-Secondary education in medical secretary/medical transcription or equivalent.
• Demonstrated typing and clerical skills.
• Completed Medical Terminology course.

Responsibilities

• Manage communication among staff, patients, and families.
• Coordinate patient admissions, transfers, and discharges.
• Update patient care boards with non-clinical information.

Skills

Typing

Clerical skills

Communication skills

Customer service

Education

Post-Secondary education in medical secretary/medical transcription

Job description

Unit Communications Clerk (UCC) - Acute Medicine (Quinte 6)

Provides essential front‑line support to patient care teams by assisting with administrative tasks such as patient admissions, transfers, and discharge processes. The UCC manages communication between staff, patients, and families, maintains accurate records, and supports daily unit operations. This role contributes to efficient patient care by ensuring smooth clerical processes and identifying opportunities for improvement.

Required

• Post-Secondary education in medical secretary/medical transcription or an equivalent combination of education and work experience.
• Demonstrated typing and clerical skills, including computer/word processing, e‑mail, and faxing experience.
• Completed Medical Terminology course through a recognized college.
• Strong public relations, team, and customer service communication skills.
• Ability to accept direction and work with minimum supervision.
• Experience with transcription of medical orders.
• For internal candidates, disciplinary and attendance records will be considered.

Duties

Communication & Collaboration

• Communicates and collaborates effectively with hospital staff and community partners regarding patient and family‑related matters.
• Acts as the unit’s receptionist by welcoming visitors, providing patient bedside packages, answering phones, and using a customer service communication approach.
• Coordinates with the Infection Prevention and Control (IPAC) team, including entering swabs in Cerner and assisting with hand hygiene audits.
• Updates patient care boards (non‑clinical information) and door signage, including isolation status, in collaboration with clinical staff.
• Attends departmental and other meetings as required.

Patient & Clerical Support

• Assists with the preparation of charts for new patients and maintains chartlets with proper labeling for all documents on patient charts.
• Books patient appointments and registers them upon arrival, ensuring accurate collection and verification of demographic information in the system when required.
• Enters orders as required.
• Coordinates patient admissions, transfers, discharges, and maintains accurate logs.
• Maintains patient privacy and confidentiality according to PHIPA standards.
• Prepares requisitions/labels for tests, arranges consultations, and schedules patient appointments both in‑house and at other healthcare facilities.
• Arranges transportation for patient transfers and appointments to other facilities.
• Reviews and orders supplies, including PPE, and ensures stock is maintained.
• Completes typing/word processing tasks for the unit/department.

Staffing & Scheduling Support

• Acts as a resource to assist staff with using scheduling software (UKG).
• Completes online staff replacement requests in collaboration with the staffing office and in‑charge personnel.
• Prints and updates daily staffing sheets, collaborates with Staff Scheduling to make necessary corrections, and tracks staff attendance.
• Updates assigned premiums, such as in‑charge, student supervision, and mentorship, as required.
• Scans and files documents as required.

Process Improvement & Quality Assurance

• Actively identifies areas for improvement in clerical processes, streamlining workflows and increasing operational efficiency.
• Participates in audits and records completion of assigned tasks.
• Assists with maintaining and enhancing occupational health and safety standards.

Education & Compliance

• Completes mandatory annual education requirements.
• Other duties as assigned.

Physical Demands Analysis

Strength

• Required Rarely – lifting average 5‑10 pounds; maximum 15 pounds, carrying, pushing/pulling.

Mobility

• Required Often – prolonged sitting.
• Required Occasionally – standing and walking on hard surfaces, bending/stooping.

Dexterity

• Required Often – prolonged fine finger movements.
• Required Frequently – gripping/grasping, eye/hand coordination.
• Required Briefly – reaching with both hands.

Equal Opportunity

We thank all interested candidates for their response; however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613‑969‑7400 x2577.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care