Undergraduate Program Coordinator

University of Toronto; Mississauga; Hybrid; CAD 72,000 - 93,000; Full time

Job summary

A leading research university in Canada is seeking an Undergraduate Program Coordinator to support student success and academic operations. This role involves liaising with faculty and students, managing recruitment processes for teaching assistants, and coordinating course information. Strong experience with MS Office and social media management is required. This position offers a full-time schedule with hybrid work options.

Benefits

Annual salary $72,119 with progression to $92,226

Hybrid work arrangement

Equity seeking considerations in hiring

Qualifications

• Minimum three (3) years related experience in an academic environment supporting undergraduate students and academic programs.
• Strong experience in website and social media management.
• Demonstrated ability to manage competing priorities and meet tight deadlines while maintaining a high degree of accuracy.

Responsibilities

• Acting as a first point of contact for general and program-related inquiries.
• Coordinating the recruitment and training process for teaching assistants.
• Editing content for brochures, newsletters, websites and handbooks.

Skills

Communication

Organization

Problem-solving

Teamwork

Education

Bachelor's Degree or equivalent experience

Tools

MS Office (Word, Excel, Outlook, Teams)

Course Information System (CIS)

Job description

Overview

About us: U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential. Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity: The Department of Psychological & Brain Sciences offers research-based BSc programs that focus on various aspects of behavior in humans and animals. Our mission is realized through the dedication and excellence of our engaged faculty and staff. We foster a collegial and professional environment rooted in the values of respect, accountability, transparency, communication, and teamwork. Our administrative team works collaboratively to support the diverse needs of faculty, sessional instructors, course instructors, teaching assistants, and students.

Under the general direction of the Manager, Finance & Operations, the Undergraduate Program Coordinator plays a key role in supporting student success and academic operations. This position involves regular interaction with students, faculty, and staff, as well as collaboration with various internal stakeholders across academic and administrative units to ensure the smooth delivery of undergraduate programs. The incumbent is responsible for providing program and course information to both faculty and students, administering PSY 100, assisting faculty with test and exam preparation, and supporting other course-related duties as required. The role also includes managing special consideration requests and assisting with the undergraduate awards process. Additionally, the Undergraduate Program Coordinator serves as the website and social media lead for undergraduate matters, creating and editing content to support student engagement. This role also plays a supporting role in coordinating student recruitment events and promoting programs at these events. The Undergraduate Program Coordinator works collaboratively with the Academic Advisor – Undergraduate Program Administrator and the Academic Advisor & TA Coordinator to ensure the successful delivery of undergraduate programs. This role also supports the TA recruitment process by preparing applicant correspondence using standardized templates and ensuring compliance with collective agreements and institutional policies.

Responsibilities

• Acting as a first point of contact for general and program-related enquiries
• Coordinating departmental course syllabi
• Coordinating the recruitment and training process for teaching assistants and for exam invigilators
• Coordinating student grades/ marks amendment and change processes
• Liaising with contacts to facilitate collaboration on petitions and/or appeal cases and minute taking
• Liaising with others to coordinate deferred examination schedules
• Editing content for brochures, newsletters, websites and or handbooks
• Keeping well-informed on changes to courses, program requirements, policies and procedures

Essential Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum three (3) years related experience in an academic environment supporting undergraduate students and academic programs
• Minimum one (1) year related experience in coordinating the recruitment of teaching assistants and exam invigilators while adhering to collective agreements
• Experience with editing course syllabi, test/exam preparation, test formatting and grade submissions
• Experience in managing special consideration requests
• Strong experience in website and social media management
• Experience in assisting with logistical details for student recruitment events
• High level of proficiency in MS Office (Word, Excel (including pivot tables, Outlook, Teams), Zoom & related Institutional Resources (e.g. ROSI/ACORN, Degree Explorer, CIS, SAS, TA Hiring Application) preferred
• Demonstrated ability to interact with faculty, students, and professional colleagues in a tactful, professional and diplomatic manner
• Demonstrated ability to manage competing priorities and meet tight deadlines while maintaining a high degree of accuracy
• Demonstrated ability to work independently and as part of a team to ensure continuity of student support
• Experience with Course Information System (CIS), Student Advising Service (SAS) is an asset

To be successful in this role you will be

• Accountable
• Communicator
• Courteous
• Organized
• Problem solver
• Resourceful
• Team player

Closing Date: 09/25/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 10 -- $72,119. with an annual step progression to a maximum of $92,226. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline

Regular day time schedule, with potential overtime. Required to be onsite three (3) days per week.