Truck Service Writer: Elevate Service & Repairs

Brandt Group of Companies; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional service company in Sudbury is seeking a Service Writer to assist the service manager. Responsibilities include managing customer inquiries, opening and closing work orders, maintaining service records, and processing warranty claims. Ideal candidates should have strong organizational skills and a customer-oriented attitude. This role is essential for ensuring smooth operations within the Service Department and may involve preparing reports on technician efficiency.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed and maintain control until closed.
• Maintain the service library with current information.
• Manage Service Department filing and records.
• Update customer profiles using work order information.
• Maintain accessories and supplies and prepare replacement orders.
• Prepare Service Technician efficiency reports.
• Process warranty and product improvement claims.

Job description

A regional service company in Sudbury is seeking a Service Writer to assist the service manager. Responsibilities include managing customer inquiries, opening and closing work orders, maintaining service records, and processing warranty claims. Ideal candidates should have strong organizational skills and a customer-oriented attitude. This role is essential for ensuring smooth operations within the Service Department and may involve preparing reports on technician efficiency.