Transport Product Operations Analyst - Post Purchase

Traveloka; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading travel technology company in York Region is seeking a Product Operations Associate. This role involves ensuring platform stability, troubleshooting system issues, and collaborating with teams. Candidates should have a Bachelor's degree in IT and strong analytical skills. The position requires working under pressure and responding to unpredictable schedules.

Qualifications

• At least 1 year of technical experience in software development or IT.
• Strong discipline, reliability, and ability to work under pressure.
• Willingness to work with unpredictable schedules.

Responsibilities

• Identify and resolve system issues to ensure platform stability.
• Collaborate with internal teams and partners to resolve issues.
• Execute product fixes for improved usability and efficiency.

Skills

Problem-solving

Communication

Analytical skills

Education

Bachelor's degree in IT field

Job description

Overview

Transport Product Operations Analyst - Post Purchase

Traveloka is seeking a dynamic and highly motivated Product Operations Associate to join the team. If you have a passion for problem-solving and love working in a fast-paced environment, this role is tailor-made for you.

Your mission will involve ensuring the stability and seamless operation of our platform, allowing us to serve millions of customers in Southeast Asia, 24x7.

Responsibilities

• Becoming the Troubleshooting Expert: identify and resolve system issues, analyze problems, and implement effective solutions to ensure the platform operates flawlessly.
• Collaborate with internal teams and external partners to resolve issues and communicate solutions.
• Execute product fixes and participate in ad hoc tasks to improve usability and efficiency of Traveloka's platform.

Qualifications

• Bachelor's degree in IT field (computer science / electrical engineering / telco) or at least 1 year of technical experience in software development / IT (operation, support & infrastructure).
• Strong discipline, reliability, and resilience; ability to work under pressure.
• Willingness to work with unpredictable schedules (e.g., standby on instant communication channels when issues arise).
• Excellent communication and good analytical skills.

Note: This description reflects the role as presented and may not include all duties required. EEO statements and other legally required notices would be included as applicable.