Technical Writer

Interac; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading digital payment provider in Toronto is seeking a Technical Writer to produce user-friendly documentation. You will collaborate with teams to create compliant content while managing end-to-end documentation processes. The ideal candidate has over 5 years of experience in technical writing and a degree in a relevant field. This position offers a supportive environment promoting personal growth and a comprehensive benefits package.

Benefits

Competitive performance-driven compensation

Educational growth opportunities

Dynamic workplace culture

Qualifications

• 5+ years of professional technical writing, editorial, or copywriting experience.
• Experience engaging with technical subject matter experts.
• Ability to thrive in PCI and ISO27001 environments.

Responsibilities

• Generate clear and accurate content that is user-centric.
• Maintain technical documentation and workflows.
• Stay updated with industry trends in content writing.

Skills

Technical writing

Communication

Problem-solving

Attention to detail

Interpersonal skills

Education

Degree in Information Technology or related discipline

Tools

Confluence

MS Teams

SharePoint

ServiceNow Knowledge Base

Job description

Technical Writer

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in areas like verification and open banking, we are shaping the future of the digital economy in Canada.

Want to make a lasting impact among a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

Reporting to the Leader, Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will collaborate with cross-functional teams and Agile squads to produce documentation supporting assigned projects. Since compliance is within our mandate, the Technical Writer will also ensure content supports our adherence to industry standards. They will craft documentation that is engaging, consistent, user-friendly, accurate, and aligned with our documentation standards.

You'll be responsible for:

1. Building rapport with subject matter experts across teams to generate clear and accurate content that is current, effective, and user-centric.
2. Fostering a culture of continuous improvement by refining processes and documentation practices.
3. Adopting and practicing Agile principles and values followed by Interac.
4. Creating, developing, and maintaining technical documentation such as procedures, policies, processes, standards, and build/playbooks.
5. Analyzing processes to document workflows.
6. Managing workload and competing priorities to achieve successful outcomes.
7. Guiding the creation of structured repositories for documentation and references.
8. Reviewing and updating the documentation knowledge base periodically.
9. Staying updated with industry trends and best practices in content writing and sharing insights with the team.
10. Developing resources to enable employees to self-manage knowledge effectively.

You bring:

1. 5+ years of professional technical writing, editorial, or copywriting experience.
2. A degree in Information Technology, Computer Science, Technical Communication, English, or related discipline.
3. Experience engaging with technical subject matter experts.
4. Initiative and confidence to navigate obstacles proactively.
5. General knowledge of technical disciplines like coding, software design, servers, etc.
6. Familiarity with ITSM practices such as DevOps, DevSecOps, and ITIL.
7. Ability to create clear, accessible, and technically accurate writing.
8. Experience managing end-to-end documentation processes.
9. Understanding of knowledge management practices.
10. Excellent interpersonal, communication, presentation, and problem-solving skills.
11. Ability to thrive in PCI and ISO27001 environments.
12. Attention to detail and critical thinking skills.
13. A passion for technical information and a focus on end goals.
14. Proficiency in Word, PowerPoint, Excel, and templates.
15. Experience with knowledge management tools like Confluence, Lucidchart, MS Teams, SharePoint, and ServiceNow Knowledge Base is an asset.
16. Eligibility to work in Canada for Interac Corp.

Interac requires a background check including criminal record, safety verification, ID cross-check, employment and education verification, and possibly credit and social media checks.

How we work

We value exceptional people with great ideas. Our culture encourages excellence and rewards contributions:

• Connection: Surrounded by talented people driven by a common goal.
• Core Values: Living them helps us excel.
• Compensation & Benefits: Driven by performance, with numerous perks.
• Education: We invest in your growth.

Please be aware of fraudulent use of Interac’s name and logo. Interac will never ask for money for employment. Exercise caution and disregard such offers.