Technical Support Engineer (L2)

Check Point Software Technologies Ltd.; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading cybersecurity firm in Ottawa is seeking an IT & System Administrator. In this hybrid role, you will assist with reproducing issues, manage customer expectations, and provide technical support. Ideal candidates will have a CCNA certification and 0-2 years of experience in troubleshooting network technologies. Familiarity with ticketing systems and scripting in Bash, Python, JAVA, or SQL is a plus. Join us to redefine the security landscape and support a diverse customer base.

Qualifications

• CCNA or equivalent required.
• 0 – 2 years of experience troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers in an enterprise environment.
• Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
• Scripting/Programming experience with: Bash, Python, JAVA, SQL.

Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provide necessary support to the Service Managers for high profile technical escalations.
• Develop, maintain and teach troubleshooting skills on all Check Point products and technical knowledge.

Job description

IT & System Administration | Full Time | Job Id: 24778

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020‑2024) and recognized as one of the World’s Top Female‑Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award‑winning company culture, we invite you to join us.

Key Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provide necessary support to the Service Managers for high profile technical escalations.
• Develop, maintain and teach troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• CCNA or equivalentrequired.
• 0 – 2 years of experience troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers in an enterprise environment.
• Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
• Scripting/Programming experience with: Bash, Python, JAVA, SQL.
• Minimal travel may be expected.
• This is a hybrid role: 3 days on site.
• Must be eligible to work in the Canada without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Persons with disability

Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.