Technical Support Engineer

Targeted Talent; North Vancouver; Remote; CAD 60,000 - 85,000; Full time

Job summary

A fast-growing software development company based in Vancouver is seeking multiple Technical Support Engineers. This fully remote position offers a chance to work in a dynamic environment, utilizing skills in email and networking protocols while contributing to building a new team. With opportunities for career progression, this role demands expertise in systems administration and troubleshooting.

Benefits

Health and dental benefits

Plenty of vacation time

Opportunity for career progression

Completely remote work

Qualifications

• Two years in IT support or system administration preferred.
• Expert knowledge of email and networking protocols.
• Solid track record in troubleshooting technical issues.

Responsibilities

• Troubleshoot and resolve complex technical issues.
• Provide support for email collaboration platforms.

Skills

Email protocols

Networking protocols

Troubleshooting

Tools

Office 365

Exchange

PowerShell

Active Directory

Job description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have :

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email / networking protocols (e.g. : SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g. : Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have :

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

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