Technical Services Manager

ADM - Global; Trent Lakes; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global agricultural company is seeking a Technical Service Manager to provide high-quality support in wheat quality and flour functionality. This role involves serving as a technical liaison for mills and bakery customers, focusing on troubleshooting and relationship management. Candidates should have extensive baking expertise, a background in relevant sciences, and a willingness to travel. The position offers comprehensive benefits including wellness programs, retirement plans, and education assistance.

Benefits

Medical/Rx, dental, vision insurance

Money Purchase Pension Plan (MPP)

Paid vacation time

Education assistance

Company-sponsored training and development resources

Qualifications

• 5+ years of technical services or product development experience in baking and milling industry.
• Willing and available to travel frequently (up to 50%) to facilities across North America.

Responsibilities

• Provide high-quality technical support in wheat quality, flour functionality, and bakery applications.
• Serve as the main technical resource for internal mills and external customers.
• Evaluate wheat quality and advise on grist management.
• Lead customer-driven projects in collaboration with R&D.
• Communicate customer insights to support product development.

Skills

Expert Knowledge of flour and other ingredient functionalities

Good understanding of wheat quality attributes

Hands-on commercial bakery technical experience

Excellent communication skills

Strong analytical skills

Ability to communicate in French

Education

Bachelor’s degree in Science related field

Job description

Job Description

Technical Service Manager

Job Type : Full – Time

Location : Various Locations

About ADM

For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve vital needs of a growing world. Today we are one of the world’s largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in hundreds of countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world’s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. For more information about ADM and its products, visit www.adm.com.

Position Summary

ADM Milling and Baking Solution is actively seeking an experienced Technical Service Manager with strong baking expertise to join their North American Technical Service Team in the Milling & Baking Solution Business unit. This role provides high-quality technical support in wheat quality, flour functionality, milling performance, and commercial bakery applications to the flour mills and bakery customers. As a primary technical liaison between the mills and customers, this role bridges technical service, process troubleshooting, technical training, and customer relationship management ensuring that flour and grain-based products consistently meet customer requirements for quality and performance.

This position reports directly to the Senior Director of Technical Service for North America.

Key Responsibilities

Technical Support & Relationship Management

• Serve as the main technical resource for internal mills and external customers
• Provide on-site and remote troubleshooting related to wheat quality, flour performance & functionality, and baking application in a timely‑manner.
• Evaluate wheat quality and advise on grist management and blending strategies
• Support new crop transition, customer transition, plant trials, new product launches and assist in setting up wheat grist, product specifications, etc.
• Provide technical support on flour selection and matching for different end‑use applications to customers
• Support the mills on improvements in flour consistency, and product specifications
• Develop and deliver technical training programs to internal and external stakeholders
• Build strong & collaborative relationships with Sales, R&D, Commercial, Operation and Quality teams in Milling and Baking Solution in North America
• Build strong & collaborative relationships with customers and identify opportunities to enhance the customer experience and product quality

Flour Functionality & Baking Applications

• Lead customer‑driven or industry‑driven projects in collaboration with central labs and R&D
• Assess flour performance using rheological, analytical, and baking tests
• Provide technical guidance across key flour application categories (bread, tortillas, pastries, crackers, cakes, etc.).
• Troubleshoot dough handling, texture, shelf‑life, volume, and other quality issues tied to flour variability or process deviations.

Collaboration & Continuous Improvement

• Partner with R&D, Quality, Sales, Commercial and Operations teams to deliver integrated customer solutions
• Communicate customer insights and feedback to internal teams to support product development, Innovation, and continuous improvement initiatives.
• Prepare technical reports, training materials, service documentation, project management, and customer‑facing presentations

Qualifications

• Expert Knowledge of flour and other ingredient functionalities , including dough rheology, absorption, mixing behavior, extensibility, fermentation tolerance, and baking performance across product categories (pan bread, artisan bread, bun & rolls, tortillas, crackers, cakes, etc.).
• Good understanding of wheat quality attributes , including protein levels, gluten strength, moisture, ash content, falling number, and starch damage, etc.
• Basic knowledge of flour milling operations , quality control processes and flour specifications
• Hands‑on commercial bakery technical experience , with the ability to interpret and diagnose the process and product issues and provide practical adjustment related to flour performance, dough handling and finished baked goods
• Bachelor’s degree in Science related field with a preference of Baking Science, Grain Science, Milling Science or Food Science
• 5+ years of technical services or product development experience in baking and milling industry
• Excellent communication skills and confidence in customer facing environment with the ability to translate complex technical concepts for customers
• Strong analytical skills and the ability to make decisions and recommendations
• Ability to communicate in French is an asset
• Must be willing and available to travel frequently (up to 50%) to milling facilities, bakeries, and customer sites across North America

Benefits and Perks

• Physical wellness – medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement , and Child Physical Activity Reimbursement.
• Financial wellness – Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include:

• Paid vacation time.
• Education assistance.
• Company‑sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry‑advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

104248BR

Ref ID

#LI-CF1