Team Operations Lead – Digital, Rail and Transit

WSP USA; Toronto; On-site; CAD 90,000 - 115,000; Full time

Job summary

A consulting and engineering firm is seeking a Team Operations Lead in Toronto to manage internal systems and support a growing team. Key responsibilities include coordinating performance cycles and staffing as well as hands-on automation work. Ideal candidates have at least 6 years of experience in team operations within AEC environments and strong leadership skills. This position offers flexible work solutions and a commitment to team culture.

Benefits

Flexible Work Policy

Virtual healthcare benefits

Wellness platform access

Great corporate culture

Qualifications

• Minimum 6 years of experience in team operations or delivery management.
• Demonstrated success in building team operating systems.
• Strong people leadership and coaching experience.

Responsibilities

• Run weekly standups and resource reviews.
• Own capacity planning and hiring processes.
• Facilitate delivery operations and manage project intake.

Skills

Team operations management

Agile/Scrum

People leadership

Jira Software

Scripting/automation

Tools

Jira Service Management

Microsoft Azure

PowerShell

Autodesk Revit

GitHub

Job description

The Opportunity

As Team Operations Lead – Digital, you will own our internal management system—capacity planning, hiring workflows, onboarding, performance & development cycles, team communications, delivery rituals, and operating metrics—while coaching a growing team. You’ll partner closely with Dave Duval and practice leads to ensure the right people are working on the right things at the right time and that our ways of working scale.

Time allocation: ~70% management/operations, 30% hands‑on (automation, scripts, tooling, light app/workflow development).

Why choose WSP?

• We value and are committed to upholding a culture of inclusion and belonging
• Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• A Canadian success story - we\'re proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we\'re growing and pushing ourselves every day to be greater than yesterday - we\'re open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it\'s like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

What you can expect to do here:

• People & Team Rhythm
  • Run the operating cadence: weekly standups, resource reviews, backlog/priority reviews, and quarterly planning
  • Coordinate performance and growth cycles (goals/OKRs, check-ins, reviews, calibration)
  • Maintain role definitions, ladders, and skills matrices; support career pathways; mentor and coach team members
• Workforce Planning & Staffing
  • Own capacity planning and utilization; match people to initiatives based on skills and growth goals
  • Manage headcount plan, hiring requests, and interview loops with Talent Acquisition
  • Drive onboarding/offboarding; ensure Day 1 readiness and 30/60/90‑day success plans
• Delivery Operations
  • Standardize project intake, kickoff/closeout, RAID logs, status reporting, and risk/issue management
  • Facilitate resource swaps/contingency plans; unblock delivery teams
• Tooling & Automation (hands‑on ~30%)
  • Build/maintain scripts and automations (PowerShell, Bash, GitHub Actions/Azure Pipelines) to improve workflow efficiency.
  • Administer/optimize Jira Software, Jira Service Management, Confluence; integrate with GitHub and CI/CD.
  • Light app/workflow development (e.g., Power Apps/Power Automate) and dashboarding for operating metrics.
  • Implement integrations across Autodesk and cloud services where appropriate.
• Process & Continuous Improvement
  • Map and improve end‑to‑end ways of working (intake → prioritization → staffing → execution → review)
  • Establish SOPs, playbooks, and templates; run retros to drive measurable improvements
  • Champion change management (communications, training, adoption measures)
• Financial & Operating Metrics
  • Partner with Finance on budgets/forecasts; track utilization, margin, and cost-to-serve at the team level.
  • Build and maintain an operating dashboard (capacity, hiring pipeline, delivery health, people metrics).
• Stakeholder Management
  • Interface with HR, Finance, Talent Acquisition, PMO, and Practice Leads; ensure alignment and timely decisions.

What you’ll bring to WSP:

• Minimum 6 years of experience in team operations, delivery management, people leadership, or PMO within AEC engineering consulting or adjacent services environments (preferred).
• Demonstrated success building/scaling team operating systems (cadences, staffing models, playbooks, metrics) for fast‑growing teams.
• Strong people leadership with coaching/mentoring experience; trusted partner to senior leaders.
• Project & product management: practical experience with Agile/Scrum, Kanban, and Waterfall; able to tailor the framework to context.
• Toolchain experience:
  • Jira Software, Jira Service Management, Confluence (administration and workflow design).
  • GitHub (projects, PR workflows) and CI/CD (GitHub Actions and/or Azure Pipelines).
  • Microsoft Azure (strong experience) and the Windows ecosystem.
  • Scripting/automation: PowerShell and Bash; experience building operational scripts and automations.
  • Microsoft Power Platform (Power Apps/Power Automate) is a plus.
  • Autodesk: Revit, Civil 3D, AutoCAD (preferred); Autodesk Platform Services and other Autodesk products are a plus.
• Broad AI familiarity (e.g., using AI tools to accelerate documentation, planning, analytics, or automation) and appetite to apply responsibly.
• Analytical and systems thinker; fluent with spreadsheets and building simple dashboards.
• Excellent communication and facilitation; able to drive alignment among cross‑functional stakeholders across Canada.
• Experience within a Canadian context is an asset (employment basics, privacy, hybrid norms).