Systems Specialist, Microsoft 365 and Microsoft Exchange

J.D. Irving, Limited; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A prominent Canadian firm is seeking a Systems Specialist to provide expert support for desktops, laptops, and virtual environments. This role involves managing endpoint management platforms, deploying Azure Virtual Desktop infrastructure, and collaborating with cybersecurity teams. Required qualifications include a university degree and 3-8 years of relevant IT experience. The ideal candidate will have strong customer service skills and attention to detail. This position requires full-time on-site presence.

Benefits

Microsoft Certified Systems Associate

ITIL Foundations Certification

Six Sigma – Yellow Belt Certification

Qualifications

• 3-8 years of experience in IT Environments (Systems).
• Knowledge/Experience in Cloud Platforms such as Azure.
• Effective customer service and communication skills.

Responsibilities

• Administer and optimize Microsoft Exchange 2016/2019.
• Manage and enhance endpoint management platforms.
• Deploy and maintain Azure Virtual Desktop infrastructure.

Skills

Customer service skills

Strong attention to detail

Collaborative teamwork

Education

University degree or college diploma

Tools

Active Directory

Microsoft Intune

Azure Virtual Desktop

SCCM

Microsoft Exchange 2016/2019

Job description

The Systems Specialist is a collaborative and key member of the team who will deliver expert-level support for desktops, laptops, mobile devices, and virtual desktop environments. We are looking for an individual with a proven track record of driving innovation to enhance user experience and optimize efficiency in dynamic environments.

Now is your chance to join our team to make a lasting impact as a Systems Specialist.

This position requires full-time on-site presence.

Qualifications

• Education Required: A university degree, college diploma or a related discipline
• 3-8 years of experience in IT Environments (Systems)
• Knowledge/Experience in: Active Directory (AD), Microsoft Intune, Azure Virtual Desktop (AVD), and SCCM
• Knowledge/Experience in Cloud Platforms such as Azure
• Effective customer service and communication skills
• Strong attention to detail while being able to pivot to changing priorities
• Work well in a collaborative environment

Bonus:

• Microsoft Certified Systems Associate, or Microsoft Certified Azure Associate
• ITIL Foundations Certification
• Six Sigma – Yellow Belt Certification

Responsibilities

• Administer and optimize Microsoft Exchange 2016/2019 and related collaboration tools
• Manage and enhance endpoint management platforms including Microsoft Intune and SCCM
• Deploy and maintain Azure Virtual Desktop (AVD) infrastructure for scalable remote access
• Build and maintain secure, standardized OS images and software packages
• Collaborate with cybersecurity teams to enforce endpoint protection and compliance policies
• Lead or contribute to IT projects such as hardware refreshes, OS upgrades, and application rollouts
• Document technical procedures and contribute to internal knowledge bases
• Mentor junior IT staff and provide Tier 3 escalation support
• Partner with business units to deliver timely, process-driven tech solutions aligned with ITIL standards
• Stay current with EUC trends and recommend suggestions for improvements