Support Technician Specialist

Quicktech; Vancouver; Remote; CAD 50,000 - 70,000; Full time

Job summary

A Vancouver-based managed services provider is seeking a full-time Support Specialist to join their remote team. The ideal candidate will have at least 2 years of experience in computer network management and possess excellent customer relationship skills. Responsibilities include providing technical support, maintaining communication with clients, and documenting all job details thoroughly. This role offers an opportunity to work independently while being part of a collaborative team.

Qualifications

• Must have strong problem-solving abilities and creative thinking.
• At least 2+ years of experience in computer network management is required.
• Microsoft and/or industry certifications preferred.

Responsibilities

• Provide prompt technical support to resolve client issues.
• Maintain contact with clients until incidents are resolved.
• Document every job detail thoroughly.

Skills

Strong customer relationship skills

Excellent listening and communication skills

Problem-solving abilities

Proactivity and initiative

Ability to learn and adapt quickly

Tools

Microsoft Office

Windows Server

Microsoft 365

Job description

ROLE: Support Specialist

DESCRIPTION: Quicktech is looking for a full-time Support Specialist at the Intermediate Level (Tier 2) to remotely join our talented team of technicians in Vancouver.

MISSION: To provide prompt, knowledgeable, and courteous support by resolving clients' first and second level technical issues. You will also serve as an escalation point for tickets beyond the scope of entry-level technicians.

WHO WE ARE:

We are a mature, rapidly growing Vancouver-based managed services provider that prides itself on innovation and stable growth.

KNOWLEDGE OR ABILITIES REQUIRED:

• Set high standards and goals
• Show creativity and innovation
• Demonstrate strong strategic and critical thinking skills
• Ability to learn and adapt quickly
• Strong customer relationship skills
• Integrity and honesty
• Proactivity and initiative
• Exceptional work ethic
• Excellent listening and communication skills, both verbal and written
• Organized, detail-oriented, and self-motivated
• Remain calm under pressure
• Maintain contact with clients until incidents are resolved
• Strong problem-solving abilities and creative thinking
• Meet reasonable deadlines
• Build positive, collaborative relationships with team members
• Eager to develop professionally
• Work independently with minimal supervision
• Manage multiple priorities and projects simultaneously
• Adapt quickly to changing issues
• Maintain detailed documentation for each job
• Knowledge of networking configurations
• Experience with Windows 7 to current
• Experience in Microsoft Office administration
• Experience with Microsoft 365
• Experience managing Windows Server environments

PREVIOUS EXPERIENCE RECOMMENDATIONS:

• At least 2+ years of experience in computer network management
• Microsoft and/or industry certifications preferred
• Experience managing end-client networks preferred
• Previous MSP experience preferred
• Azure administration experience preferred
• AWS administration experience preferred
• Scripting experience with PowerShell is a plus