Strategic Accounts Tech PM - Cross-Functional Leader (Hybrid)

Staffbase GmbH; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

A leading software company in Toronto is seeking a Technical Project Manager to connect product teams with strategic customers. You will manage customer-driven feature requests and ensure alignment with customer success goals. The ideal candidate has over 5 years of experience in project management within SaaS, excellent communication skills, and a strong technical background. This role offers a competitive compensation package and flexible working arrangements.

Benefits

Competitive salary packages

Flexible working time models

31 vacation days annually

Monthly Wellbeing Allowance

RRSP program with company match

12 weeks of paid parental leave

Volunteer Day

Qualifications

• 5+ years of experience in project management, technical account management, or product operations within a SaaS or software company.
• Proven ability to work collaboratively across customer-facing and technical teams.
• Strong technical understanding of SaaS platforms, integrations, APIs, and enterprise deployment workflows.

Responsibilities

• Serve as the primary liaison between the Product team and strategic customers.
• Advocate for customers and manage essential technical requests.
• Collaborate closely with Customer Success Managers to align product goals with customer value.
• Maintain a view of customer-specific product priorities and update stakeholders.
• Lead internal coordination efforts to resolve blockers.

Skills

Project management

Technical account management

Communication

Organization

Stakeholder management

SaaS platforms

Jira

Confluence

Salesforce

Gainsight

Job description

A leading software company in Toronto is seeking a Technical Project Manager to connect product teams with strategic customers. You will manage customer-driven feature requests and ensure alignment with customer success goals. The ideal candidate has over 5 years of experience in project management within SaaS, excellent communication skills, and a strong technical background. This role offers a competitive compensation package and flexible working arrangements.