Store Operations Manager, Timmins Square Mall

Canadian Tire Corporation; Timmins; On-site; CAD 50,000 - 70,000; Full time

Job summary

A major Canadian retail company in Ontario is seeking a Store Operations Manager to enhance customer experience and drive sales. The ideal candidate has at least 2 years of experience in retail management and a passion for coaching. Responsibilities include developing the team, creating sales plans, and maintaining an excellent work environment. If you love sports and customer engagement, this is the job for you. Join us to help shape a vibrant retail culture.

Benefits

Diversity and inclusion programs

Career development opportunities

Qualifications

• Minimum 2 years in a retail environment, preferably at a supervisory level.
• Proven track record of business growth and outstanding customer service skills.
• Demonstrated interest in sports or the sporting goods industry is an asset.

Responsibilities

• Drive sales and provide exceptional customer experience.
• Coach and develop department team by setting expectations.
• Build and manage a daily sales plan for the department.

Skills

Customer focused mindset

Leadership and coaching

Business savvy

Job description

Store Operations Manager or "DSM of Store Operations"

What you'll do

As a Department Sales Manager of Store Operations, you have a passion for sports and live an active lifestyle. The digital world is your wheelhouse and operational excellence is where you excel. Providing exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same. Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support. Build and manage a daily game and sales plan for the department. Create development plans for full-time staff – providing support and coaching to improve any performance gaps. Communicate skills proven through effective huddles / meetings / coaching sessions. Develop and maintain a positive work environment for staff.

What you bring

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand.

If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be. Minimum of 2 years in a retail environment, preferably at a supervisory level. A proven track record of business growth and exceptional customer service skills. Demonstrated interest in or involvement in sports or the sporting goods industry an asset.

About Us

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada's destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you'll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.