Store Manager - Richmond

Neo Financial; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fintech startup in Richmond is seeking a Store Manager to oversee store operations, drive sales, and lead a motivated team. The ideal candidate has extensive retail experience and a strong ability to foster relationships with clients. This full-time role offers opportunities for professional growth and equity in the company.

Benefits

Equity through stock options

Career progression opportunities

Qualifications

• 5-10 years of experience in retail sales, focused on client relationships.
• Proven track record in cross-selling products.
• Experience developing a high-performing sales team.

Responsibilities

• Oversee store operations including sales and inventory management.
• Recruit, train, and motivate a high-performing team.
• Implement strategies to enhance customer experience while driving sales.

Skills

Retail sales experience

Relationship building

Cross-selling skills

Team leadership

Coaching and training

Job description

Overview

Neo is building a more rewarding financial experience for all Canadians. Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone. We recruit, hire, and build our company culture around high-performing people who bring passion and purpose.

Join to apply for the Store Manager - Richmond role at Neo Financial.

Role teams with world-class creative minds and brilliant engineers to deliver exceptional customer experiences while driving growth.

High Performance at Neo: Teamwork, Ownership, Professional Integrity guide our work. We strive to deliver on commitments to customers, partners, and the team.

The Role

The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales.

What You’ll Be Doing

• You will be responsible for recruiting strong sales focused individuals to join your team through active job boards and by leveraging your existing network.
• You will train, coach and develop sales associates to be high performers, driven to exceed sales targets and performance expectations.
• You will be the Chief Culture Officer of your store, leading by example on what is expected of your team.
• You will handle weekly scheduling for all sales associates
• You will act as a support to sales associates in their daily activities

Who We Are Looking For

• 5-10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients
• A proven track record in cross selling clients on multiple products and services
• Experience leading and developing a high performing sales team while managing turnover
• Strong network of sales representatives who bring experience interacting with clientele of all ages

Working At Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Apply With Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development