Store Manager- Lime Ridge Mall

PANDORA; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading jewellery brand in Hamilton, Ontario, is seeking a Store Manager to drive exceptional customer experiences and lead a passionate team. The ideal candidate will have 3-5 years of management experience, a passion for customer service, and the ability to achieve sales goals. This role includes a competitive compensation package and comprehensive benefits. Embrace the brand's culture while motivating your team to excel in a fast-paced environment.

Benefits

Competitive compensation package

Comprehensive medical benefits

Learning and development opportunities

Paid time off including vacation and holidays

Qualifications

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Ability to stand for extended periods and lift 50+ pounds.
• Flexible work schedule including nights, weekends, and holidays.

Responsibilities

• Engage with customers and drive sales on the sales floor.
• Coach and manage a team of sales associates.
• Exceed individual and store sales goals.

Skills

Results-oriented leadership

Effective communication

Talent recruitment and development

Analytical thinking

Tools

Microsoft Office 365 Suite

Retail POS systems

Job description

Overview

As the largest jewellery brand in the world, Pandora gives a voice to millions of loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed and can turn into positive impact, we dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team: The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will immerse yourself in our brand, culture, and product while taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and collaborating with your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads, and Sales Associates.

Note: This job will require the completion of an assessment that will be emailed to you upon submission of your application.

Responsibilities

• Embrace the store culture with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Surpass commercial targets and KPIs by setting new records and achieving remarkable success.
• Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.
• Coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback to empower the team in achieving KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract talent into Pandora across seasonal and core hiring, including Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your expertise across talent, brand, operations, and guest experience to ensure timely implementation of visual merchandising directives, efficient operational processes, and ongoing talent development.
• All other duties as assigned.

Qualifications & Requirements

• You are a results-oriented leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You communicate with care in both written and verbal forms.
• You connect with people at all levels of the organization and can captivate an audience.
• You combine business acumen with analytical thinking to drive positive results.
• You are a talent magnet, skilled in recruiting, retaining, and developing exceptional teams, with succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail POS systems.
• You are at least 18 years or older and can provide proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and timely arrival to work.

Benefits

• Competitive compensation package including base salary, bonus, and RRSP program.
• Comprehensive benefits: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.
• Learning and development opportunities, including LinkedIn Learning, tuition reimbursement, and more.
• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company aims to be carbon neutral by 2025 and has joined the Science Based Targets initiative. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring fair and equal opportunity to demonstrate competencies and skills. We encourage applicants to refrain from adding identity-related elements such as a photo, marital status, or age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees in New York & Baltimore, over 80 in the Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in owned and operated stores. Today, the USA is Pandora’s largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.